Intake Specialist and Program Assistant

**Job Title: Intake Specialist and Program Assistant** ====================================================== **\*\* Note: The Salary range varies and will be determined during the offer process based on education, licensure, and skills (e.g., bachelor’s, master’s, unlicensed, independent license, bilingual language capacity.** **Program/Department:** Operations **Position Type:** Non\-Exempt, Full\-Time 40 hours/ week – Hybrid Position (remote and on\-site) **Location:** Watertown **Reports to:** Director of Operations **About IHR**: The Institute for Health and Recovery (IHR) is a statewide service, research, policy, program development and capacity building agency. IHR designs its services based on an understanding of the impact of trauma. IHR’s CARF accredited treatment programs provide holistic interventions for hard\-to\-reach and high\-risk individuals and families. IHR’s mission, since our founding in 1990, has been to develop and support a comprehensive continuum of care for families, individuals, youth, and pregnant and parenting people affected by alcohol, tobacco, and other drug use, violence/trauma, mental health challenges and other health issues, while advancing principles of health equity and social justice. Our work is focused on addressing and eradicating inequities in our health care, economic, and justice systems, especially as they disproportionately affect women and people of color. We are committed to providing services and creating communities that mitigate the effects of substance use, mental illness, and trauma. **Summary Statement**: The **Intake Specialist and Program Assistant** will provide essential support to IHR’s clinical programs by fielding referrals and managing the point of entry in the Electronic Health Records. Responsibilities will also include administrative support to programs, departments and the Executive and Assistant Directors. **Essential Functions:** ------------------------ **Intake Specialist** * Work closely with the Director of Clinical Services, program directors and supervisors to manage intake support for outpatient, in\-home therapy, and programs that offer behavioral health services to individuals, adolescents, and families across the state. * Manage initial intake process for clinical programs across IHR: * Receive phone, fax, and email referrals from clients and other agency sources. * Confirm client’s insurance coverage, if applicable. * Manage waitlist using IHR’s electronic health records system. * Provide client and provider follow as needed. * Support the intake process for Family Engagement Project referrals through use of Virtual Gateway when the Family Engagement Program Coordinator is out of office, as needed. * Work closely with clinicians, program directors, individuals and referring agencies through the intake and referral process to ensure timely access to services: + Act as the resource contact person for state agency representatives, local evaluators, and progra