Call Center Agent

**Company Overview:** Five Star Professional/Essential Engine is an innovative marketing services company serving the Real Estate, Mortgage, Insurance and Wealth Management industries across the United States. The company was founded in 2003 at which time it launched the Five Star Professional Award program. This program identifies outstanding professionals through a rigorous research process. Once identified, Five Star Professionals are provided a wide array of free and paid marketing services offered by Essential Engine to help them achieve their business objectives. Essential Engine also offers a broad suite of marketing services to professionals not participating in the Five Star Professional Award program. Five Star Professional/Essential Engine has five core values as the bedrock of its company culture. These values are Agile, Trustworthy, Client\-Focused, Dedicated, and Team Player. To have a place at Essential Engine, each employee must demonstrate these core values in their everyday work and interactions with clients and fellow employees. If these core values resonate with you – we would love to have you on our team! We have a “Video On”, permanent work from home culture. Our “Video On” culture helps us stay connected by seeing the faces of our co\-workers and helping build on our core value of Team Player. We embrace technology to not only better serve our customers, but also to build a connected workforce. With employees in more than 15 states, we stay connected virtually and build collaboration through an intentionally designed system of company Happy Hours, Team Meetings, Virtual Lunches, Daybreak Coffee Chats – always with “Video On”. To learn more about our company, working with us, and our services visit: *https://www.fivestarprofessional.com/public/workwithus* and https://essentialengine.com/. **Position Summary:** The Research Engagement Specialist contacts professionals from the real estate, mortgage, and wealth management industries by phone to verify they received the information letting them know that they have been brought forward as a candidate for the Five Star Professional Award, along with assisting the professionals in completing their evaluation form. It's important to note that this role is not sales but rather focused on gathering data to facilitate our research team's process in determining award winners. **Responsibilities:** · Contact provided list of professionals · Gather and log all information to ensure research accuracy · Quickly create a positive phone interaction with the professional · Successfully complete the evaluation form with professional **Skills and Qualifications:** * Proven experience in high\-volume outbound calling * Comfortable handling rejection and objections while maintaining a positive, professional tone * Ability to control and guide conversations to achieve a clear outcome * Strong verbal communication skills with clear, confident delivery * Ability to think quickly and res