Insurance Billing - Special Utilities - Digitech - Remote

The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services and Cardio Partners.Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients.Summary:The Special Utilities Billing Representative is responsible for resolving claims that are pending, unable to be released, denied, or incorrectly paid by insurance carriers. This role requires strong follow through, attention to detail, and the ability to manage multiple priorities effectively. In addition to performing account resolution work.This role is a remote, work from home position. The Representative will work Monday through Friday, standard business hours. The team works on an Eastern Time schedule.Essential Duties and Responsibilities:Review claims that have been put on hold, working to identify causes and address issues causing them to remain on holdAddress claims that have identified as paid by locating deposit informationComplete basic credentialing updates with insurance companiesReview patient accounts with multiple transports to ensure the system has the correct coordination of benefitsHandle all correspondence that comes to EMS lockbox (denial EOBs, patient invoices, attorney requests, etc.)Document all findings and actions in the appropriate systems with accuracy and attention to detail, maintaining full compliance with HIPAA and internal quality standardsWork with insurance companies over the phone, collecting claim status, deposit information, etc.Additional job duties as assignedSkills/Experience Required:Education: High School Diploma or equivalentStrong ability to multi task and manage competing priorities with accuracyAbility to work independently and remain focused in a remote, deadline driven environmentCollaborative team player with the ability to communicate professionally with internal departments and external partnersPleasant, professional, and customer focused demeanorAbility to maintain composure and deliver quality work under pressureStrong computer literacy, including comfort working with dual monitors and navigating multiple systems simultaneouslyExcellent follow through, attention to detail, and accuracy in data reviewStrong written communication skills, including grammar and documentation clarityAbility to meet strict deadlines while maintaining high-quality workReliable, punctual, and dependable with strong work accountabilityQuick learner who takes clear, organized notes during trainingComfortable asking questions and seeking clarification when neededAbility to independently manage all aspects of the job role including required goals and business practices in a remote environmentSarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EO/M/F/Veterans/Disabled.Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.Originally posted on Himalayas