Technical Content Writer III - (Work from Home)

Richardson, TX Austin, TX Full time 07/09/2026 R0054746 Compensation: $55,900\.00 \- $123,500\.00 At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose\-driven company that will invest in your professional development. This position is responsible for analyzing, documenting, organizing, and publishing policies, procedures and guidelines for internal operations divisions. Leading facilitation work with internal and external customers to gain acceptance and consensus; supporting efforts to improve content taxonomies and content organization. Staging and publishing new and revised records on approval applications. Securing cooperation of appropriate levels of authority. Consulting with local content owners to ensure standards, templates, and publishing protocol are followed; and supporting content organization and standardization efforts that lead to improved search efficiency and improved usability. **Required Job Qualifications:** * Bachelor’s degree **AND** five (5\) year experience with corporate content management, knowledge management and policy and procedural research, writing and storage **OR** 10 years’ experience with corporate content management, knowledge management and policy and procedural research, writing and storage. * Three (3\) years’ learning and development experience in a corporate or business setting. * Strong research skills including gathering and analyzing data from multiple sources (subject matter experts, project managers) to develop Web content, and possibly training materials and online help content) * Experience with documenting software projects. * Proven technical writing and editing skills. * Proven ability to create creative, unique, and relevant online content for the web. * Proven ability to be effective in a position requiring a high degree of self\-direction, initiative, sound decision\-making, good organizational skills and must be able to meet aggressive tight deadlines. * Strong customer services focus and detailed oriented. * Clear and concise verbal and written communication skills. * Consulting and analytical skills. * Sound inductive and deductive reasoning. * Work with others to analyze information and evaluate results to identify appropriate solutions. * Develop solutions to meet individual and departmental goals. * Strong and proven presentation, interpersonal, organizational and analytical skills. * Strong technical writing and content skills and to relay complex technical information must be conveyed in a clear and convincing way. * Ability to function effectively as part of a team. * Ability to maintain discretion and confidentiality. * Ability to understand and follow directions. * PC proficiency to include Word, Excel, PowerPoint, EPPS, NICE and other document and web\-based application or tools. **Prefer