Remote Patient Research Specialist

**The Company:** Millennia is a patient engagement company created to help medical providers manage their patient billing from patient education to accounts receivable. The overall goal is to improve the patient healthcare financial experience. **The Position:** The Research Specialist is responsible for being the liaison between our Concierge Team and our clients by working in our internal research queues handling patient inquiries and insurance\-related questions. **The Training:** Candidates must successfully complete a paid 4\-week training and achieve incremental goals within our Research department under the direction of department leader. **Qualified Candidates Are Expected To:** * Have experience with healthcare Practice Management Systems (PMS) and Healthcare Information Systems (HIS), Cerner, Allscripts, NextGen, Epic, etc. * Process insurance rebilling and coverage detection in healthcare PMS and HIS. * Handle conveyances in PMS and HIS when and if applicable as it relates to credit balances on patient accounts, etc. * Determine how patient responsibility was applied by reviewing the information contained in the providers system and reviewing insurance explanation of benefits. * Read, interpret, and communicate information found in providers system and insurance explanation of benefits. * Analyze and trend patient inquiries and communicate those to management in a timely fashion. * Work directly with team members across several departments to support colleagues who are on the phones/chat with patients in real\-time. * Communicate with our clients directly through our internal queues to answer patient inquiries. * Must type at least 45WPM * Proficiency in standard office software applications (MS Office) **Benefits Eligible for full\-time employees:** · 401(k) · Dental insurance · Disability insurance · Employee assistance program · Health insurance · Life insurance · Paid time off · Vision insurance · Work from home Job Type: Full\-time Pay: $17\.00 per hour Benefits: * 401(k) * Dental insurance * Employee assistance program * Health insurance * Life insurance * Paid time off * Vision insurance Education: * High school or equivalent (Required) Experience: * Call center: 1 year (Preferred) * Customer service: 1 year (Required) * Practice Management Systems (PMS): 1 year (Preferred) * Healthcare Information Systems (HIS): 1 year (Preferred) Work Location: Remote