Virtual Clinical Educator

Inizio Engage has a new and exciting partnership with a leading biotechnology company, supporting its Commercial, Patient Solutions, and Medical Affairs divisions.We are currently seeking compassionate professionals to provide virtual or telephonic educational and emotional support to patients/caregivers as they navigate their diagnosis and treatment journey.This is your opportunity to join Inizio Engage and represent a top-tier biotechnology company, making a meaningful impact in patients’ lives every day.Why You’ll Love Working HereWe believe great people deserve great support—at work and beyond. That’s why we offer a rewards experience designed to help you thrive personally, professionally, and financially:Competitive pay that recognizes your experience, expertise, and impactComprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leaveCompany-paid holidays so you can rest, recharge, and focus on what matters mostRecognition programs, contests, and awards that celebrate your contributionsContinuous growth opportunities through learning, leadership development, and career advancement supportA collaborative culture where your ideas are valued and your work makes a differenceWe’re also proud to be recognized for creating an exceptional employee experience:Best Place to Work in BioPharma — 2022, 2023, 2025Certified Great Place to Work® — 2021, 2023, 2025, 2026Learn more: https://www.greatplacetowork.com/certified-company/7003732What will you be doing?To provide in-bound or outbound non-promotional disease state related educational support to identified customers as directed by the client companyConducting outbound medication adherence support to patients and or caregivers. Hours of operation could extend into evenings and weekends.Collecting demographic data and disposition for reimbursement services and literature fulfillmentTo maintain excellent quality and superior customer service while adhering to program talking points or call guides and leverage live video conferencing software on the web/client specific websites as applicableTo only use approved materials provided by Inizio or by the client, without changing, copying or distributing the materialsTo attend and complete all training courses and related competency assessments that Iniziorequires, to an appropriate standard and within a specified timeframeDevelop and strengthen relationships with key customersTo facilitate the development and provision of services across multiple healthcare sectors, as determined by the Client or InizioTo constantly consider new and innovative approaches that potentially develop new partnership opportunitiesComplete all required administrative responsibilities in a timely manner. Some of these could include but are not limited to; daily computer updates, weekly summary of activity reports, emails and time reportingAttend local and national meetings and/or conferences, as required, to keep abreast of plans, activities and developments and to exchange knowledge and experience within the Patient Solutions teamMaintain all company equipment and materials in accordance with company instructionsComply with all Inizio Policies and Procedures, along with all Client Policies and Procedures as required.Perform other duties as requested.What do you need for this position?Current US healthcare professional license: RN Associates Degree/Bachelors/BSN Preferred minimum of 3 years’ experience working in a Neurology, sleep disorder Demonstrate effective and professional communicationExcellent interpersonal skills with pleasant telephone manner and articulate phone voiceCompetency with Call Center Telephone Technology Demonstrable organizational skillsA self-starter with high personal motivationAbility to manage multiple tasksThe base pay range for this position is $25.90/hr – $48.10/hr. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.About Inizio EngageInizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.To learn more about Inizio Engage, visit us at: https://inizio.com/Equal Opportunity & InclusionInizio Engage is proud to be an equal opport