Legal Receptionist (100% Remote!)

**YOU MUST RESIDE IN ARIZONA TO BE CONSIDERED FOR EMPLOYMENT** **How to Apply:** **To be considered, you must complete both of the following steps:** * **Apply directly on our Careers site: https://backofficebetties.com/careers** * **Complete our Aptive Index survey: https://assessment.aptiveindex.com/s/x5teyr6er8ok** *We’re hiring a Legal Intake Specialist to join our fully remote virtual call center team. This is a 100% work\-from\-home position for applicants who live in Texas. While you can live anywhere in the state, we have a strong preference for candidates in the Houston area due to client familiarity and time zone alignment.* Are you the kind of person who’s tech\-savvy, quick on your feet, loves helping people, and can charm just about anyone over the phone? Do you thrive in fast\-paced environments, enjoy solving problems on the fly, and light up when you know you’ve made someone’s day? If so, you might be exactly who we’re looking for. We’re hiring a Legal Intake Specialist to join our virtual call center team! No legal experience? Totally fine—we’ll teach you everything you need to know. If you bring the confidence, resourcefulness, and curiosity, we’ll handle the legal training. You just need to love working from home, stay sharp with the details, and bring good vibes to every call.​​ We are a boutique virtual receptionist service for law firms in the United States and Canada. Our clients rely on us to be the first impression and the voice of their law firm. Law firms invest a lot of money in Back Office Betties in order to provide their own callers with a world\-class customer service experience, meaning that we must continually be the best at what we do. With that being said, the Legal Intake Specialist is the most important role in our company! Our Legal Intake Specialists go above and beyond to provide exceptional customer service through detailed call handling instructions, scheduling appointments, answering FAQ's, taking messages and transferring calls. **A Day in the Life** * Answer 80–120 calls per day in a fast\-paced, fully remote environment * Support 60\+ different law firms with varying needs and expectations * Schedule appointments, transfer calls, take messages, and answer FAQs * Adapt quickly — every call is unique * Communicate with your team in real time via internal chat **What We’re Looking For** * Must type a minimum of 45 words per minute * Availability Monday–Friday, 25 hours/week minimum; however full\-time shifts are also available. You must have availability between 5:00am\-5:00pm PST (5\-hour or 8\-hour shifts daily) * Training schedule is full\-time for 2 weeks, Monday\-Friday from 6:00am\-2:30pm PST * Strong customer service or call center experience preferred * Professional phone presence and strong communication skills * Reliable, high\-speed internet (75\+ Mbps — no hotspots or WiFi) * Wired Ethernet connection required (no exceptions) * Quiet, distraction\-free home office (background nois