Case Management Lead Representative- Evernorth- Remote

**Case Management Lead Representative** As Part of Evernorth, CarePathRx, our work helps patients get the care and support they need. As a Case Management Lead Representative, you will serve as a senior team member and subject matter expert for patient care coordination workflows. You will help teammates navigate complex cases, answer process questions, support escalations, and keep daily work moving with accuracy and care. This role is a great fit for an experienced healthcare professional who enjoys sharing knowledge, solving problems, and strengthening the team through collaboration and continuous improvement. **Hours/Schedule**: Sunday \-Thursday (Sunday\- 9am\-5pm EST, Monday\-Thursday\-10am\-6:30pm EST) **Responsibilities** **Serve as a Senior Team Resource and Subject Matter Expert** * Provide day\-to\-day guidance to teammates on processes, systems, patient referrals, and care coordination steps. * Support complex patient cases and operational questions by helping identify next steps and timely solutions. * Assist with partner inquiries and escalations in close coordination with the supervisor or leader. * Share best practices that improve consistency, quality, and confidence across the team. **Support Patient and Partner Outcomes** * Participate in partner huddles and team discussions focused on referrals, patient status, and workflow priorities. * Help monitor patient referral activity and follow up on items that may affect access to care. * Step in to support patient cases, calls, and workflow tasks during high\-volume periods or team absences. * Promote clear, compassionate communication that supports a positive patient and partner experience. **Coach, Train, and Share Knowledge** * Assist with onboarding and training new team members through job shadowing, screen sharing, and process education. * Provide peer coaching and practical guidance to help teammates build skill, accuracy, and confidence. * Model a collaborative, growth\-minded approach by encouraging questions, learning, and continuous improvement. **Contribute to Operational Excellence** * Monitor team communication channels and respond to questions as a knowledgeable resource during the workday. * Share updates, process changes, reminders, and key information through team chats or emails. * Identify opportunities to improve workflows, reduce barriers, and strengthen service delivery. * Maintain readiness to support coverage across shifts, including weekends or holidays when business needs require it. **Qualifications** **Required Qualifications** * High School Diploma or GED. * Minimum 2 years of experience in patient care coordination, case management support, healthcare operations, or a related healthcare or pharmacy setting. * Experience serving as a senior resource, mentor, trainer, peer coach, or subject matter expert for team members. * Strong communication, organization, and problem\-solving skills. * Proficiency with Microsoft Office applications and