IT Technician

**IT Technician – Job Responsibilities** The IT Technician will provide frontline technical support and ensure the reliable operation of the organization’s IT systems and infrastructure. This role requires strong problem\-solving skills, responsiveness, and the ability to support both remote and onsite users across a variety of technical environments. **Key Responsibilities:** * Provide helpdesk support by responding to user inquiries, diagnosing technical issues, and delivering timely resolutions related to hardware, software, and network systems. * Troubleshoot and resolve issues involving desktops, laptops, mobile devices, printers, and peripheral equipment. * Deliver onsite technical support, including installation, configuration, and maintenance of IT equipment and systems. * Set up and deploy new user workstations, including account creation, email configuration, and access permissions. * Maintain and support operating systems (Windows, macOS) and common business applications (e.g., Microsoft 365\). * Assist in basic network troubleshooting, including connectivity issues, Wi\-Fi access, and LAN infrastructure. * Monitor system performance and escalate complex technical issues to senior IT personnel when necessary. * Perform routine maintenance tasks such as software updates, patch management, and system backups. * Maintain accurate documentation of support requests, resolutions, and IT asset inventory. * Support cybersecurity best practices by ensuring endpoint protection, assisting with user access controls, and identifying potential security risks. * Assist in IT projects, including system upgrades, migrations, and implementation of new technologies. * Provide basic user training and guidance on IT systems, tools, and best practices. This role is ideal for an entry\-level IT professional seeking to develop hands\-on experience in a fast\-paced, service\-oriented environment.