Amazon Connect Developer

**Amazon Connect Developer** United States Remote Full\-time **Salary and Benefits** ----------------------- * Base salary * 401k Match * Health, Vision and Dental * Health Savings Account (HSA) * Flexible PTO * Company Paid Life Insurance * Performance Bonus **ABOUT US:** **Global Technology Solutions, Inc.**is a US\-based company that specializes in CCaaS, AI \& ML and Cloud Solutions. We are a Gold Partner with Genesys, Advance Partner with AWS, Google Cloud Partner and help with implementation, consulting, managed services, and product development. Our operation is fully remote, and employees do not have to go to the office. We are building a customer\-centric agile team to deliver projects for our customers with a higher ROI. Here are some of the exciting initiatives we are working on: * Creating AI driven modern and highly scalable CCaaS solutions for our customers * Designing and developing amazing user experiences across data visualization and analytic * Building omni\-channel solutions to drive customer engagement. * Creating outcome driven products to solve customer pain points. * Deploying cutting\-edge services with AWS, including microservices and serverless architecture, event notification services, and lots more * Building innovative and secured solutions on Genesys and AWS We strongly believe that empowered people are the key to building a great company. Our mission as a company is to create an environment where our people are MOTIVATED and THRIVE. **ABOUT YOU:** We are seeking an experienced **Amazon Connect Developer** with Strong Hands\-on experience as a developer involving large scale cloud contact center using Amazon Connect platform. The position works closely with the Technical and Administration teams in all phases including requirement validation, detail design, development, testing, implementation, and support. Working closely with agency contact centers managers to gather business and system requirements, the Amazon Connect Developer proposes comprehensive solutions based on business and technical requirements. **Role and Responsibilities:** * Strong Hands\-on experience as a developer involving large scale cloud contact center experience solutions using Amazon Connect platform. * Hands\-on experience in Amazon Connect platform and its capabilities including (but not limited to) Queuing / Routing, Call Flow, Conversational flows using Amazon Lex. * Strong programming experience with implementing API/Web Services/Lambda. * Experience integrating Amazon Connect with CRM Solutions (Salesforce, MS Dynamics) * Solid understanding of Amazon Connect Architect for call flow implementation. * Responsible for the architected solution and the implementation design of Amazon Connect CX * Identify engagement\-related problem areas and solve issues in a proactive manner * Maintain regular internal communication with the project team and manager * Responsible for call flow development in the Amazon Conn