Technical Support Engineer I

Transact is the leader in innovative payment, mobile credential, and commerce solutions for a connected campus. Our mission is to create compelling technology that uniquely simplifies campus operations and makes a meaningful difference in students’ lives. With a highly configurable, mobile-centric campus technology ecosystem, we partner with over 1,750 higher education institutions to simplify the student experience across the full spectrum of student life. To learn more about our products, please visit our website located here:Transact | One Connected Experience (transactcampus.com)We are currently searching for qualified candidates for Technical Support Engineer. Please see the details for the position below. Title: Technical Support Engineer ILocation: Remote within the USAs a Technical Support Engineer, you will be the technical problem-solving expert for our customers across healthcare, higher education, and corporate environments. You'll diagnose complex technical issues, provide comprehensive solutions, and ensure our customers achieve maximum value from their Transact+CBORD technology investments. This role combines deep technical expertise with strong customer relationship skills to deliver exceptional support experiences.Your responsibilities include:Troubleshooting software and hardware issuesCollaborating with internal teams to resolve escalated casesDocumenting solutions for knowledge sharingContributing to process improvements that enhance our overall support delivery.You'll work across our diverse product portfolio to become a trusted technical advisor to customers in mission-critical environments.Who you’ll work with: You'll collaborate closely with your Support Manager and fellow Technical Support Engineers within your specialized team (Healthcare, Higher Education, Payments, or Food Services). You'll regularly interact with Customer Engineers, Technical Success Engineers, and Technical Account Managers to ensure seamless customer experiences. Cross-functionally, you'll work with Product Management, Engineering, and Quality Assurance teams to escalate complex issues and contribute to product improvements.You'll also interface directly with customers ranging from IT administrators and system integrators to end-users in hospitals, universities, and corporate campuses, requiring excellent communication skills across diverse technical backgrounds.What you bring to the table:Core Requirements:Practical experience in Information Technology, Engineering, or related technical field2-4 years of technical support or software troubleshooting experienceStrong analytical and problem-solving skills with attention to detailExcellent written and verbal communication skills with ability to explain technical concepts to non-technical usersExperience with SQL databases and basic query writingFamiliarity with Windows and/or Linux server environmentsUnderstanding of web technologies (HTTP/HTTPS, APIs, web browsers)Customer service orientation with patience and empathyAbility to work independently and manage multiple cases simultaneouslyWillingness to learn new technologies and adapt to changing environmentsPreferred Qualifications:Bachelor's degree in Computer Science or related field of studyExperience in healthcare, higher education, or financial services technologyKnowledge of payment processing systems and PCI complianceFamiliarity with campus card/ID systems or access control technologiesExperience with enterprise software integrations and APIsUnderstanding of network fundamentals (TCP/IP, DNS, firewalls)Experience with ticketing systems and customer support toolsPrevious experience in mission-critical environmentsCampus Identity & Access:Experience with Transact IDX platform and CBORD credential management systemsDeep knowledge of door access control, security integration, and emergency lockdown systemsExpertise in mobile credential technology, NFC implementation, and biometric systemsUnderstanding of identity management workflows, provisioning, and integration with campus systemsKnowledge of campus security protocols and access control compliance requirements.Food Service & Nutrition:Advanced experience with NetMenu architecture, Room Service Choice, and nutrition managementKnowledge of HL7 integration standards and patient information system connectivityUnderstanding of food service workflows, dietary compliance, and nutrition analysisExperience with food production systems, inventory management, and waste trackingFamiliarity with food safety regulations and clinical nutrition requirementsPayment & Transaction Systems:Expert knowledge of Transact One platform architecture and payment processing systemsDeep understanding of PCI-DSS compliance, tokenization, and payment security protocolsExperience with campus card operations, stored value systems, and meal plan managementKnowledge of payment gateway integration, merchant services, and financial transaction flowsUnderstanding of mobile payment technologie