Customer Success Manager

WHO ARE WE? Our vision is to transform human behaviour into actionable intelligence.SQREEM is a leading Cognitive AI company specializing in delivering Behavioral Intelligence, a transformative approach to understanding, mapping, and predicting human behavior.Using our proprietary Cognitive AI model, we process over 4 billion unrelated and unstructured data signals daily from the Open Web across 70+ countries. By decoding patterns, uncovering intent, and analyzing behaviors, we transform vast, complex datasets into actionable intelligence that businesses rely on to make smarter, more precise decisions.Our innovative technology powers ONE, our proprietary end-to-end platform, which enables organizations to turn complex behaviors into clear, data-driven insights. From understanding audience intent to curating highly refined segments, ONE bridges the gap between data and decision-making, empowering businesses to unlock meaningful engagement at scale.The result is the world’s largest library of privacy-first, non-PII, GDPR-compliant intent and demographic signals, including ID-free cohorts that meet the highest global privacy and security standards, such as HIPAA, COPPA, GDPR, and ISO-27001.To reach an under 18 audience, our platform, TotallyAwesome, is a contextual-first marketing solution that enhances ad effectiveness without using personal data and guarantees 100% brand safety. By combining human moderation, AI and psychological expertise, we deliver the right content to the right audience at the right time. Our multi-channel solutions reach over 600 million monthly users in APAC across apps, sites, YouTube, gaming, and influencers.WHAT WILL YOU BE DOING?The Customer Success Manager (CSM) is responsible for ensuring customers achieve measurable business outcomes using the SQREEM platform.This role goes beyond traditional account management. The CSM acts as a strategic operator, helping customers translate audience intelligence into live campaigns, optimize performance, and scale investment over time.You are the bridge between platform capability and real-world results.How will YOU contribute to the Team? 1. Drive Customer Outcomes & Platform AdoptionOwn the success of assigned accounts by ensuring customers:Launch campaigns successfully within the platformUnderstand how to translate audience intelligence into activationIncrease spend and usage over timeYou will guide customers from insight → activation → optimization → scale. 2. Act as a Strategic Advisor to CustomersSupport customers in:Audience strategy and persona developmentPMP deal structuring and activationCampaign optimization and performance interpretationThis is not support—it’s consultative enablement.3. Manage Customer Health & RetentionMonitor and act on key indicators:Platform usage and engagementCampaign activity and spend trendsFrequency of logins and workflow completionProactively intervene before churn risk appears.4. Drive Revenue Expansion Within AccountsIdentify and execute opportunities to grow:Campaign budgetsPlatform usage across teamsNew use cases (CTV, programmatic, cross-channel activation)The goal is to turn customers into long-term growth partners.5. Partner Cross-FunctionallyCollaborate with:Sales → for upsell and expansion opportunitiesProduct → to relay customer feedbackPlatform team → to ensure campaign successYou are the voice of the customer internally. Success MetricsCustomer retention rateGrowth in customer spend (expansion revenue)Platform adoption and usage ratesTime to first campaign activationCustomer satisfaction (CSAT / NPS)WHO ARE WE LOOKING FOR? 3–7 years in Customer Success, Account Management, or Programmatic MediaStrong understanding of DSPs, PMPs, and media activation workflowsAbility to translate data into actionable insightsExperience managing agency or brand relationshipsHighly proactive, structured, and commercially mindedWHY THIS ROLE MATTERSSQREEM doesn’t just provide data—it enables action. The Customer Success Manager ensures customers unlock that value, turning platform usage into measurable business outcomes and long-term growth.OUR ETIQUETTE We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. In our culture, we live by the following values: Innovation & AgilityTeamwork & CollaborationData Integrity & EthicsResults driven performanceHuman by designOur people are at the heart of what we do and the driving force behind our growth and success. We value our culture as the lifeblood of our business and work hard every day to maintain this as we continue to grow and scale our team. We believe in offering opportunities to learn and grow every day, and we have a strong track record in developing great people.We are proud to be an equal opportunity workplace. We review job applications without regard to their race, color, religion, gender identity, national origin, citizenship, age, and marital status.PERSONAL ATTRIBUTESYou are