Home-Based Creative Project Coordinator

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Number of Openings:1We are looking for a Home-Based Creative Project Coordinator to join our growing U.S.-based client support team in the promotional products industry. This is a full-time role where you will support Creative Project Managers by ensuring smooth client communication, accurate pricing, and efficient project coordination. You will also play a key role in maintaining brand standards, handling client requests, and collaborating with internal teams to deliver an excellent customer experience.REQUIRED CORE COMPETENCIESCommunication: Highly proficient in spoken and written English; able to deliver clear, detailed, and timely communicationOrganization: Strong attention to detail with the ability to manage multiple requests and prioritize effectivelyCustomer Orientation: Client-focused with the ability to understand brand guidelines and deliver tailored solutionsTechnical Proficiency: Aptitude with Microsoft PowerPoint, Outlook, and basic Excel functionsProblem Solving: Proactive in addressing issues, following up, and supporting seamless project progressionAdaptability: Flexible, with a strong desire to learn new skills and take on diverse daily tasksWHAT YOU WILL DOSupport Creative Project Managers and our clients through quick, detailed, and concise communication across all platformsPrioritize a constant stream of client requests, including sending product showcases, project estimates, and invoicesOversees Creative Project Manager’s inbox for assigned clients, which includes promptly responding to inquiries, executing requested tasks, and providing timely and thoughtful answers to client questions, ensuring seamless communication and project progressionOwn basic to intermediate client communicationWork collaboratively with the Creative Project Management team to execute ad hoc administrative projects, including project resolution, vendor communication, rush jobs, etc.Demonstrate open communication by asking questions, providing feedback, and receiving feedback to improve your role and experience at KotisMaintain our standard profit margin (since this role handles all client pricing requests)Send invoices accurately and quicklySet up jobs following our Kotis best practices and SOPsReview, create (basic mathematical calculations required), and 20+ pricing proposals/dayHandle projects like creating shipping requests, pricing discrepancies, project status, etc.WHAT WE LOOK FOREducation: Bachelor’s degree in Communications or Marketing is ideal.Experience: 1-2 years of experience in customer service and data processing required, 3+ years of client-facing experience, and at least 2+ years tenure in a recent previous positionLanguage Proficiency: Excellent verbal and written English communication skillsSchedule: Able to work overnight/graveyard shifts in Philippine time or within U.S. operating hoursTechnical Skills:Proficient in Microsoft Office Suite and Google WorkspaceFamiliarity with HubSpot, Salesforce, or other CRM toolsBasic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal. Direct experience in the promotional industry or comparable e-commerce experience is beneficial.WHAT WE OFFERSalary Range: PHP 40,000 – 45,000Industry: Promotional ProductsJob Type: Full-timeWork Shift: 8:00 AM – 5:00 PM EST (USA)Workdays: Monday through Friday (USA)#DCXWorkFromHome Set-upBENEFITS OF WORKING WITH USIndustry-leading salary packages Permanent work-from-home setup Company equipment providedInternet stipends upon regularization HMO Coverage PTO credits and service incentive leaves Major spring and winter company live events Monthly employee appreciation virtual events Company-provided career skills training courses A company culture focused on your personal and professional growthWHO WE AREDCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams. At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members. If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Originally posted on Himalayas