Customer Expansion Account Executive (Small Business)

Redefine the future of customer experiences. One conversation at a time.At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.While this role is open to remote candidates across Mexico, team members located within 80 kilometers of our Guadalajara office (Calle Amado Nervo 2200, Jardínes del Sol, 45050 Zapopan, Jal.) are expected to work onsite to support collaboration, speed, and execution.Drive Customer Growth. Deliver Better Outcomes.At Nextiva, we’re transforming how businesses connect with their customers through our unified, AI-powered customer experience platform. We help organizations grow revenue, operate more efficiently, and build lasting customer relationships through Amazing Service® and innovation.We’re looking for Expansion Account Executives who are motivated to grow existing customer relationships by identifying real business challenges and delivering meaningful solutions.How You’ll Make an ImpactAs an Expansion Account Executive, you will partner with existing Nextiva customers to understand how their business operates, uncover opportunities for improvement, and introduce solutions that drive measurable outcomes.This is a proactive, ownership-driven role. Success comes from consistent outreach, curiosity, and the ability to connect customer challenges to the value of Nextiva’s AI-powered platform.What You’ll DoDrive Expansion Revenue: Identify and close upsell and cross-sell opportunities within an existing SMB customer baseProactive Outreach: Engage customers consistently through calls, email, SMS, and other channels to uncover new opportunitiesLead with Discovery: Listen first to understand business challenges, then align solutions to real customer needsDeliver Value-Focused Demos: Showcase how solutions solve specific business problems and drive outcomesOwn the Sales Cycle: Manage pipeline, forecasting, and follow-up with discipline using SalesforceOperate with Accountability: Take full ownership of your performance, activity, and resultsContinuously Improve: Actively build product knowledge, sales skills, and understanding of AI trends to better serve customersPosition AI-Powered Solutions: Clearly articulate the value of Nextiva’s platform, including AI-driven capabilities that improve efficiency and customer experienceWhat Success Looks LikeConsistently meeting or exceeding expansion revenue targetsMaintaining a disciplined, well-managed pipeline and follow-up cadenceDemonstrating strong business acumen in identifying and solving customer challengesEffectively incorporating AI tools into your workflow to improve productivity and outcomesBuilding trusted relationships with customers through professionalism and reliability (this is a role where you will interface directly with customers over video)About YouYou are someone who takes ownership of your work, seeks continuous improvement, and brings energy and resilience to a high-activity sales environment.2+ years' experience in sales, account management, or customer-facing roles in a fast-paced environmentProven ability to meet or exceed performance goals (revenue, retention, or activity-based metrics)Strong communication skills with the ability to simplify complex concepts, advanced English fluency required (spoken & written)Comfortable with outbound engagement and proactive customer communicationHighly organized with strong follow-through and attention to detailCoachable and open to feedback, with a track record of applying itSelf-motivated and resourceful, you take initiative to solve problems and develop your skillsInterest in AI and technology, with a willingness to continuously learn and apply new toolsNice to Have:Bachelor's degree in business or a related fieldExperience selling SaaS, UCaaS, CCaaS, or related technologiesFamiliarity with Salesforce or similar CRM platformsFamiliarity with qualification frameworks (BANT / MEDDPICC)Exposure to AI tools (e.g., ChatGPT, Copilot) in a professional settingPrior experience supporting US based customers in a B2B environmentWho Thrives in This RoleYou take initiative and don’t wait for direction to move work forwardYou follow through on commitments and take accountability for resultsYou stay resilient and maintain a positive, solutions-oriented mindsetYou are motivated by growth, both in your performance and your careerYou prioritize learning and actively invest in your own developmentThis role is well-s