Customer Support Operator- Technical Support

Role OverviewProvide remote technical assistance to Bay Alarm customers and employees related to alarm system/access control/CCTV/IP networking/remote panel services.What You Will DoAnswer incoming technical support phone calls, troubleshoot alarm systems, assist with general IP networking issues, and support older hardware and alarm systems.Why It Might Be a FitMust be able to work independently, have basic electronic knowledge and alarm installation and/or service skills, and have customer service telephone skills.RequirementsBasic computer skillsAbility to make use of electronic reference documentsBasic electronic knowledge and alarm installation and/or service skillsBasic networking skillsCustomer service telephone skillsTelecom, IP network, and cellular knowledgeBenefitsMedicalDentalVisionLife insurance401(k) with company matchPaid trainingGuaranteed 40-Hour Workweek with Overtime OpportunitiesAlarm System Purchase Plan and Employee DiscountsFlexible Spending AccountEmployee Assistance Program (EAP)Education ReimbursementFamily Scholarship ProgramsEmployee Resource GroupsCommunity Service ProgramsOriginally posted on Himalayas