Virtualization Backup Engineer (French Speaker)

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.About the RoleTechnical Customer Support is our customers’ “hotline.” This is a department that has revolutionized the way we think about technical support. They face the challenging reality of one-on-one support and leave our customers with a positive impression, providing invaluable feedback to developers and testers.We are now looking for Virtualization Backup Engineer (French speaker).The Veeam Backup and Replication (VBR) is a reliable solution that lets us verify the recoverability of backups, recover instantly, and test upgrades in an isolated environment before putting them in production. The VBR technical support engineer is a trusted role providing technical assistance to fellow IT Professionals, using broad and in-depth troubleshooting skills and product knowledge to solve challenging technical issues.What You’ll DoPerforming troubleshooting and analysis, including log file investigationActing as a technical focal point in relationships to fellow IT ProfessionalsTaking ownership of the customer problem or issue from the beginning of a support case through resolution, troubleshooting on our end (in Veeam) as well as in 3rd party components from Microsoft and Vmware, checking if the issue is known or unknown if it’s a defect if it’s caused by misconfiguration, correcting it as break/fix scenario and educating the customer by explaining for the process and interaction worksDocumenting of all customer interactions accurately and within SLA in our CRM toolWhat You’ll BringFluent French & English (reading/writing/speaking)Advanced user or administrative level with the following areas: Windows Server 2016 / 2019 / 2022 / 2025, Windows 10 / 11Practical knowledge of TCP/IP (OS, firewalls configuration) and networking configuration/troubleshooting (NAT, ports, DHCP, DNS)As a plus, UNIX and/or Linux knowledge, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DataBase engines (SQL/Oracle)Ability to quickly learn, understand and explain technical informationAbility and desire to take ownership of client issues through resolutionExcellent time management skillsAbility to work in a fast-paced environmentWhat You’ll Get 25 vacation days, 4 sick days, 21 paid medical leave days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam CaresPremium private medical insurance for employees and dependentsDaily meal vouchers for restaurants and groceries (180 CZK per working day)Flexible cafeteria platform with thousands of lifestyle benefit optionsMultisport Card for gym and wellness, with family add-on optionsAnnual public transport reimbursement up to a set limitCorporate mobile plan with optional family tariffOpportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of LearningPlease note: If an applicant is permanently located outside of Czech Republic, Veeam reserves the right to decline the application for this position.#Li-RemoteVeeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice. The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes. By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice. By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.Originally posted on Himalayas