Field Service Technician II

**Role Information:*** **Job Title:** Field Service Technician II * **Work Location:** Remote position with extensive travel required * **Employment Type:** Full\-time * **Employment Status:** Exempt, salaried * Visa sponsorship is **not** available for this position. * Must reside in the United States. * We are **not** accepting applicants for remote workers in California, Illinois, and New York at this time. **Compensation:** ================= * $76,000 \- $92,000, depending on years of experience **Role** **Overview:** ====================== Leads Field Service jobs supporting Cutsforth’s brand, value, and reputation through on\-site service. **Key Responsibilities:*** Support Field Service Job Execution: + Perform installation of products and execution of services according to the job scope pertaining to generator related systems at customer sites including power plants or other heavy industrial sites. + Prioritize and execute all assigned work following best practices, including job assignments, travel arrangements, and all job\-related documentation in the ERP system. + Ensure work is done completely, in a timely and workmanlike manner according to industry best practices and company processes and standards. + Engage the customer when applicable to promote Cutsforth solutions including products and services while on\-site through product demonstrations as well as reports and related documentation of findings. + Communicate critical information and findings to client representatives as necessary. + Evaluate, troubleshoot, and solve problems related to generator systems including exciters, collector rings, brush rigging, shaft grounding equipment, monitoring systems including software and components, and Cutsforth products. + Use all available resources including Peers, Engineering Support, Instruction Manuals, and management to proactively identify, follow up, escalate and resolve any issues encountered onsite. + Perform work on electrically energized equipment including inspections, equipment service, and Cutsforth’s Online Truing process. + Perform well with high degree of patience and professionalism during common occurring delays, schedules changes and alterations to scope of work. + Be ready and available as needed for responsive deployment to customer sites as requested by management including air travel. This includes "on call 365 days a year" to support our customers/industry. + Maintain necessary personal access status including but not limited to a TWIC card, passport, routine drug tests, required safety training, etc. + Supervise assisting technician(s) * Engage in continuous learning: + Complete all position\-based training as assigned and own self\-development. + Participate in regular status check\-in meetings with FSM: Attend regular Team Meetings and Safety Meetings, Chat Sessions, Conference Calls as requested. * Support and promote a safety culture: + Participate in all safety training at each sit