Customer Support Specialist

Role OverviewAs a Customer Support Specialist, you will own member inquiries from first message to resolution, handling email support, live chat, and occasional voice support. You will work closely with the operations team to keep members moving through bookings, cancellations, and account questions without friction.What You Will DoHandle email inquiries, support members across channels, guide members through the platform, verify identity, and coordinate with operations and suppliers to resolve issues.Why It Might Be a FitTravel industry experience, excellent written and spoken English, strong writing instincts, calm and empathetic under pressure, organized and detail-oriented, tech-comfortable, and a reliable internet connection.RequirementsTravel industry experienceExcellent written and spoken English1–2+ years in customer or member supportStrong writing instinctsCalm and empathetic under pressureOrganized and detail-orientedTech-comfortableBenefitsRemote workFlexible scheduleResults-driven cultureReal impactRoom to grow into senior support or operationsDirect line to the operations teamOriginally posted on Himalayas