Director, Learning & Development

You’re more valuable than ever – And that’s just how we’ll make you feel.Job Summary The Director, Learning & Development is responsible for leading the transformation of learning and development across the Company. As a key member of the People Team, this role will build and scale a modern learning ecosystem that enables exceptional customer care, operational excellence, and an outstanding team member experience. The Director will be responsible for enterprise onboarding, clinical and operational training, learning technologies, instructional design, and field training delivery across all markets. This role requires an innovative leader who can balance strategic vision with operational execution, leveraging learning technology, data, AI, and modern instructional design methodologies to create scalable, measurable learning experiences that improve performance and accelerate organizational growth. The Director will lead a multidisciplinary team responsible for Learning Management Systems (LMS), instructional design, EMR training, and market-based training delivery while partnering closely with Operations, Clinical Leadership, Talent Management, Information Technology, and Joint Venture partners.Qualifications Education Required: • Bachelor’s degree in Learning & Development, Education, Organizational Development, Human Resources, Business, Instructional Design, Nursing, Clinical Sciences, Healthcare Administration or related field.Work Experience Required: • 8+ years of progressive experience in Learning & Development, Talent Development, Organizational Development or Workforce enablement. • 5+ years of experience leading Managers and large, geographically dispersed teams. • Demonstrated success developing and executing enterprise-wide learning and development strategies. • Experience leading large-scale learning transformation, workforce capability, or organizational change initiatives. • Experience leveraging learning analytics and business performance data to measure and improve organizational outcomes. • Experience managing significant learning budgets, vendor relationships, and technology investmentsPreferred Qualifications, Education, Licenses, Certifications, Experience, etc.: • Master’s degree in Organizational Development, Education, Nursing Leadership, Healthcare Administration, Business, or related field. • Healthcare, urgent care, ambulatory care, hospital, retail healthcare, or other highly regulated industry experience. Experience supporting clinical and operational workforce development. • Experience implementing or supporting EMR training programs. • Experience leveraging AI-enabled learning tools and advanced learning technologies. • ATD, CPTD, SHRM, Prosci, or related professional certification. Knowledge, Skills, and Abilities • This role involves overseeing team members and interaction and collaboration with other departments and requires excellent judgment and interpersonal skills. • Demonstrated ability to lead through leaders by developing high-performing management teams, establishing accountability, and building organizational capability across large, geographically dispersed teams Deep expertise in learning technology, LMS administration, learning analytics, and digital learning platforms. • Experience with enterprise learning platforms such as Workday Learning, Cornerstone, SuccessFactors, Docebo, or similar LMS solutions • Strong knowledge of instructional design principles, adult learning theory, and performance consulting. • Experience creating scalable onboarding and workforce development programs. • Proven ability to lead transformation and organizational change initiatives. • Strong business acumen and ability to connect learning outcomes to operational performance. • Strong executive presence with the ability to influence senior leaders and drive organizational alignment. • Expertise in leadership development, succession planning, talent acceleration, and workforce capability development. • Experience establishing skills-based learning and career development frameworks. • Strong financial acumen and ability to evaluate ROI of learning investments. • Strong knowledge of organizational change management principles and adoption strategies. • Understanding of generative AI applications in learning design, content development, coaching, knowledge management, and performance support. • Ability to establish governance, effectiveness measures, and responsible use practices for AI-enabled learning solutions. • Ability to translate business strategy into workforce capability and development plans. Essential Duties and Responsibilities Learning Strategy & Transformation • Develop and execute an enterprise-wide learning strategy aligned with the Company’s growth plans, business objectives, and patient experience goals. • Create a vision for asynchronous learning that enables scalable, on-demand development across clinical, operational, leadership, and support