IT Helpdesk Support I (Contract)

Bloomreach is building the world's premier agentic platform for personalization. We're revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.Requirements2+ years of customer service experience in an enterprise corporate setting in an onsite and remote capacityMust have the ability to diagnose, troubleshoot and resolve basic to intermediate technical issuesProven ability to document and explain technical processes to both skilled, internal team members and external laymen users seeking IT supportFlexible and adaptable; able to work under pressure and continually context switchBenefitsFlexible working hours to accommodate your working styleFlexible work arrangement - virtual-first with several Bloomreach Hubs available across three continentsPaid 5-day volunteer leaveProfessional education budget - $1,500 per yearEmployee Assistance Program with counselorsSubscription to Calm - sleep and meditation appDisConnect' days where Bloomreachers globally enjoy one additional day off each quarterOriginally posted on Himalayas