Billing Specialist

Who We AreBrolly Labs, now rebranded as CatalyzeX, is a business process outsourcing specialist that combines deep process expertise with top offshore talent to deliver strong, reliable outcomes for our clients.We partner with high-growth companies across industries, supporting critical operations with a focus on accuracy, efficiency, and customer experience.Role OverviewThis role focuses on time-sensitive, high-stakes billing and collections tied to active moves. Payments are collected prior to unload, making your role critical in ensuring smooth operations.You will work with internal dashboards to calculate service costs, communicate with customers via phone, Zoho, and SMS, and ensure payments are secured before services are completed.This position involves numbers-heavy work, real-time decision-making, and handling escalated or sensitive billing conversations, including negotiation when needed.What You'll DoCollections & Payment ProcessingConduct over-the-phone collection calls prior to unloadHandle pre-appointment and post-appointment collectionsNegotiate payment when necessary while protecting the company's bottom lineIssue green light approvals once payment is securedBilling OperationsCalculate service costs using internal dashboards, timestamps, and deductionsCreate custom charges, process payment voids, and handle refundsCollect payments for storage fees and late chargesAddress complex billing inquiries escalated from the Customer Service teamDocumentation & CoordinationCollect signatures for Bills of Lading prior to serviceGenerate labor-only letters and other required documentsSend Bill of Lading requests from Sales to the Claims TeamIssue repo and eviction notices when necessarySystems & CommunicationCommunicate with customers via phone, Zoho, and SMS MagicMaintain accurate records across Google Sheets, Microsoft Excel, and internal systemsCoordinate with Area Managers, Sales, and Claims teamsWho You AreCalm, composed, and professional, even in heated conversationsFirm but empathetic, with strong negotiation skillsHighly detail-oriented and comfortable working with numbersProactive, organized, and able to manage time-sensitive tasksQualificationsAt least 2 years of experience in billing, collections, or operations rolesExperience handling phone-based collections or difficult customer conversationsAdvanced English proficiency (near-native preferred)Proficiency in Google Sheets and Microsoft Excel (required)Familiarity with Google Docs and Google DriveExperience with Stripe or similar payment platforms is a strong advantageComfortable working in a cameras-on virtual environmentTechnical Requirements  Internet connection: High-speed internet required — minimum 20 Mbps or fiber connection Computer / laptop: Employees must use a genuine, supported business laptop with built-in hardware security and full-disk encryption enabled. Unsupported, modified, bypass-installed, rooted, or jailbroken operating systems are not permitted. - Windows: Windows 11 (preferably Windows 11 Pro), 2021 model or newer, with TPM 2.0 enabled and BitLocker / Windows Device Encryption turned on - Mac: Apple MacBook / Mac, 2020 model or newer, preferably Apple Silicon M1 or newer, running a supported macOS version with FileVault enabled - RAM: Minimum 8 GB (16 GB preferred) Noise-canceling headset Power and internet backup required Rates and ExpectationsWork Setup: RemoteSchedule: Full-TimeRate: 46000PHP - 47000PHP Timezone: US Time zonesIf you're eager to seize this opportunity, please submit your application through our Careers Page. Only applications submitted through the form will be considered.Originally posted on Himalayas