Patient Enrollment Representative

**Patient Enrollment Representative (Remote)** Fully Remote • US Remote • Patient Enrollment Team **Company Overview** Over the next ten years, there will be at least 4\.6 million hospitalizations from the misuse of prescription drugs in people 65 or older, resulting in $528 billion in annual avoidable costs. RxAnte is on a mission to improve people’s health by helping them get more from medicines. A rapidly growing, tech\-enabled healthcare services company with over 30 million lives under management, RxAnte has become a leading provider of value\-based pharmacy care management solutions for health plans. RxAnte launched Mosaic Pharmacy Service in 2019, a wholly owned subsidiary designed to offer pharmacy and chronic care management services for our clients’ most medically complex and vulnerable members. Using data, advanced analytics, specialized software, and pharmacy automation, Mosaic is transforming the pharmacy experience for medically complex seniors while also helping payers achieve their quality improvement and cost savings objectives. **How You’ll Make a Difference** In this role, you will work at the frontline of Mosaic’s growth, calling prospective patients and their caregivers to explain how Mosaic works and guiding them through enrollment so more seniors can start getting more from their medicines. Your work directly supports medically complex and vulnerable seniors across the country, connecting them to a patient\-focused, pharmacist\-driven pharmacy that simplifies their medications and helps them feel better about the care they receive every day. **What You’ll Do** * Make an average of 120 outbound calls per day to prospective patients, using call center technology to educate, answer questions, enroll patients, and schedule an onboarding call with a pharmacy technician. * Guide prospective patients through the enrollment process using an approved script, making sure they understand the steps and commitment to becoming a Mosaic patient. * Accept and respond to inbound calls from prospective and current patients, completing each call according to procedure. * Make follow\-up calls to reschedule patients, confirm appointments, and ensure onboarding steps are completed. * Document interactions, outcomes, and enrollment appointments accurately in Mosaic’s systems. * Use multiple communication channels, including digital messages, to move patients through onboarding on time. * Collaborate with provider and doctors’ offices to review onboarding status and support a smooth transition into Mosaic’s services. * Escalate patient complaints or concerns promptly to the appropriate supervisor. * Meet department performance metrics, including outbound call volume, appointments scheduled per day, schedule adherence, and quality targets. * Protect patient confidentiality and follow all applicable laws and organizational guidelines. **What We’re Looking For** **Required** * At least 1 year of contact center, patient\-facing provi