Service Center Holiday Ambassador

**Job Title:** Service Center Holiday Ambassador **Location:** Remote (Located within the Traverse City surrounding area) **Summary of Your Job** Help us spread cherry cheer this holiday season as a Holiday Service Center Ambassador! In this role, you’ll be part of a spirited and supportive team that brings joy to customer across our channels—including Corporate Gifts, and Mail Order, Web Support—during the most wonderful (and busiest!) time of the year. You’ll work hand\-in\-hand with our Direct Sales Team and teammates to provide top\-notch service; from the moment an order is placed to the moment it arrives. Whether you're entering orders with precision, answering customer inquiries, or supporting seasonal promotions, your attention to detail and friendly approach will help make the holidays smooth and memorable for everyone. If you’re energized by the hustle and bustle, love problem\-solving, and want to be part of a team that celebrates the season in the sweetest way possible, we’d love to have you on board. **\*\*\*This is a seasonal position running from September to December 2026\. This role requires a commitment of a minimum of 24 hours a week for the duration of the season\*\*\*** **Your Essential Duties and Responsibilities:** * Assist customers across all channels via phone, email, and live chat. * Place Orders over the phone for customers sending holiday gifts. * Build and maintain relationships with Corporate Gifts clients and other corporate partners. * Manage the full order lifecycle – from quotes and portal setup through to fulfillment and delivery. * Coordinate order details with the Fulfillment Center and keep accurate records. * Resolve issues professionally and efficiently using established service processes. * Support online portal setup for self\-ordering corporate clients. * Enter and manage customer data in Excel, Microsoft 365, and other platforms (experience with Acumatica, Zest, and Shopify is a plus). * Track and follow up on leads, quotes, and inquiries in line with service standards. **Necessary Skills:** * Strong organizational and time\-management skills with the ability to multitask and prioritize. * Excellent verbal and written communication skills with a professional and friendly demeanor. * High attention to detail and accuracy in data entry and customer records. * Confident using Microsoft Office and navigating computer systems; CRM experience preferred. * Active listener and effective problem solver with sound decision\-making skills. * Goal\-oriented mindset with the ability to break goals into clear, actionable steps. * Comfortable working both independently and as part of a collaborative team. * Receptive to feedback and committed to continuous improvement and learning. **Qualifications For Your Job** To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge,