Customer Support Specialist (B2B SaaS)

*Part\-Time (10 \- 20 hrs per week)* *Optional transition to full\-time in 3 \- 6 months* *Fully Remote, Pacific \- Eastern Time Zones* *$20/hr* Date Posted: July 13, 2026 **Who We Are** Evergreen Support is a customer support agency dedicated to supporting online businesses. We specialize in SaaS and Ecommerce businesses. What sets us apart is our personalized approach. We build strong relationships with our clients, becoming an extension of their team. We founded Evergreen Support after facing our own challenges running and scaling multiple online businesses. We believe that customer support is the differentiator for online businesses. Every day our support services make a real impact on our clients' success. **Role Overview** As a Customer Support Specialist at Evergreen Support, your primary responsibility will be to provide exceptional support to our clients' customers through email communication. You will also be responsible for updating documentation about various support scenarios and communicating those process changes to the team. This position will focus primarily on our B2B SaaS accounts, but there may be times you support B2C or Ecommerce clients as needed. Key Responsibilities: * Email Support: Promptly and professionally responding to customer inquiries and concerns via email. Your exceptional written communication skills will be essential in providing clear and concise solutions, addressing customer needs, and ensuring a positive customer experience. * Debugging Customer Reported Issues: Investigate and confirm steps to reproduce technical issues reported by customers. Your problem solving skills will help break down the reported issue into key components, find the point of failure, and report to key members of the team following standard escalation policies. * Documentation: Creating and maintaining documentation that serves as a knowledge base for both our clients and internal team. Your ability to articulate complex concepts in a user\-friendly manner will be critical in developing comprehensive and easy\-to\-understand documentation resources. * Multi\-Inbox Management: You will work across multiple inboxes, efficiently organizing and prioritizing incoming emails. Your excellent organizational and time management skills will ensure timely responses and effective resolution of customer issues. **Benefits** **Remote First, Work from Home** We are a remote first, distributed company. Work from wherever you want within Pacific \- Eastern time zone hours. **Flexible Schedule** This position requires at minimum 2 hours per day Monday \- Friday. We’ll work with you to find a schedule that works for you. Need to move your hours for an appointment or other commitment? No problem, just let us know! **26 Days Vacation / Paid Time Off** All US Federal Holidays \& Christmas Eve \- New Years Day are company\-wide paid days off. You’ll have an additional 10 days paid vacation to use at your discretion. **401K with 4% ma