Director of Product Ops

**Director of Product Ops** =========================== #### **USA \- Remote \- Product \- Full\-time \- Senior** Refer a Friend### **The Company** Glassbox's mission is to empower enterprises to shape trusted, frictionless digital experiences. Glassbox is a leading force in shaping digital experiences. It helps organizations uncover digital issues, boost conversion rates, enhance accessibility, prevent fraud, and more. Leveraging AI\-driven customer intelligence, Glassbox enables enterprises to deliver secure, proactive, and preventative digital experiences. Its solutions are trusted by highly regulated organizations, including SoFi, Cal, and many others. We are growing and have been recognized by G2 as one of 2024's Top 50 Software Companies in the world. ### **The Opportunity** Glassbox is scaling from a founder\-era, reactive way of building products into a durable product operating model. Today much of how we plan, prioritize, and ship happens ad hoc. This role exists to change that. As our first dedicated Product Operations leader, you will design and stand up the systems, cadences, and craft that let a growing product organization move with focus and predictability, without adding bureaucracy. This is a build role, not a maintain role. You will define the product development lifecycle (PDLC) from the ground up, install the rituals that connect product to the rest of the company, and own how the craft of product management and design levels up across the team. The mandate is broad and the impact compounds over time. *\[Company blurb placeholder: Glassbox provides digital experience analytics to enterprises, including many of the world's largest financial institutions. Tailor to your standard boilerplate.]* ### **What You Will Do** **Own the roadmap, internal and external.** Stand up the internal roadmap as a single source of truth and a customer\-appropriate external roadmap. Own the process, tooling, and cadence for keeping both current and trustworthy. **Create a single intake and prioritization pipeline.** Build one front door for feature requests and ideas across sales, customer success, support, and internal stakeholders. Establish a prioritization framework and the governance to apply it consistently, so trade\-offs are transparent and defensible. **Stand up the product development lifecycle.** Define and roll out the end\-to\-end PDLC: how ideas enter, how work is scoped and staged, how decisions get made, and how we confirm we shipped the right thing. Start lightweight and iterate based on how the team actually works. **Build the planning system.** Design and run quarterly and annual product planning. Create the templates, timelines, and inputs that turn strategy into a prioritized set of commitments, and keep planning tied to capacity and coverage across engineering teams. **Install the operating rhythm.** Define the meeting cadences, decision forums, and rituals that give the organization a predict