VP of Client Services

Who are we?ArrowStream is reshaping the landscape of supply chain optimization for foodservice businesses. The premier foodservice cloud platform for supply chain intelligence, we've connected over 105,000 restaurant locations to over 1,300 distribution locations, 11,000 manufacturers, and over 275 leading brands. As a Buyers Edge Platform SaaS Solution, ArrowStream customers feel empowered to make informed decisions with our secure cloud-based data management solutions including ArrowStream Central (operators), Crossbow (distributors), and ChainConnect (manufacturers). Not only are we strengthening buying decisions with our industry technology, but we're enforcing pricing accuracy, protecting supply, ensuring quality, and enhancing foodservice partnerships.This role will be remotely based. We are unable to provide sponsorship for work authorization for this role.The VP of Client Services will guide the ArrowStream Account Management leadership, Account Management and Customer Success teams to penetrate additional opportunities for the Platform within the existing client base of ArrowStream, as well as deepen relationships to ensure longevity of clients. They will help drive new business through other BEP brands, as well as outside business by adding profitable value and revenue to the company. The focus for this position is high-level strategic analysis of all offerings to prioritize what’s best for the client and Platform. This person will serve as a liaison between ArrowStream account management and all internal brands to improve processes, develop and drive campaigns to best serve clients.Your impact: Leadership and Team ManagementMentor and develop direct reports and all account management team to ensure best client and account manager experience.Set clear performance expectations, conduct regular performance evaluations, and provide constructive feedback to team members.Foster a collaborative and supportive team environment, promoting knowledge sharing and cross-functional collaboration.Coordinate and schedule team trainings around account maintenance and upsellingConduct on-going meetings and calls to communicate frequently with Management and Account Management teams on updates, information, concerns and opportunitiesHave full understanding of all brands and their unique processes, as well as a strong understanding of our competition in the industry and positioningEnsure all internal systems and databases are up-to-date with client information, all potential and current client/lead informationFocus on career development for all Account Management team membersClient Relationship Management:Develop and maintain long-term relationships with key clients, understanding their business goals and identifying opportunities for account growth.Address client concerns and proactively resolve issues to maintain high levels of client retention and loyalty.Proactively anticipate needs of AS clients and identify any potential issues. Create recommendations and facilitate action for resolution with the appropriate brands.Review client data and work with Client Operations and Manufacturer Relations teams in driving additional revenue through direct manufacturers programs and optimizationsDevelop client engagement opportunities specific to AS accounts.Account Strategy and Planning:Collaborate with Account Management leadership to develop strategic account plans aligned with objectives.Work closely with the account management team to develop and execute cross sell strategies and initiatives.Conduct regular account reviews to evaluate performance, identify areas for improvement, and develop action plans.Monitor market trends, industry developments, and competitor activities to identify potential risks or opportunities for the company.Representing AS at client and industry conferences and client events.Collaboration and Communication:Act as a liaison between BEP brands and AS Account Management, developing campaigns and ensuring alignment of goals and expectations. Develop training and incentive programs for Account Management around these goals.Ensure that all AS Account Managers have the necessary information and resources to excel in their roles.Metrics/Areas of Focus:Account RetentionTeam Member Retention and GrowthClient SatisfactionProcess ImprovementTeam Performance (Meeting individual budgets)Sales InitiativesCross Functional CollaborationWhat you bring:4-year Bachelor’s degree or relevant experience10+ years of related experienceExceptional leadership skillsHigh Proficiency in Microsoft Office (Excel, Word, PowerPoint etc)Ability to travel at least 20% - 30% of the timeExcellent communication, negotiation, and relationship-building abilitiesAnalytical mindset with proficiency in leveraging data to inform decision-makingInnovative and adaptable, with a passion for staying updated on industry trendsValid and unrestricted driver's license with the ability to rent a carNot sure you meet every qualification? Studies