REMOTE | Team Member, CSC, VPC

**Overall Job Summary** As a Call Center Agent, you’ll be on the front lines supporting pet parents and partners by delivering friendly, knowledgeable, and timely service. In this role, you’ll connect with customers through phone and email to answer questions, provide product or service information, place or update orders, and help resolve concerns. You’ll play a key role in creating positive experiences by listening closely, problem\-solving with care, and ensuring every interaction feels supportive and professional. **Essential Duties and Responsibilities (Minimum of 5% of time spent)** * Talk with pet parents and others by telephone and email to provide information about products or services, take or enter orders, or obtain details of complaints. * Assist with responding to incoming email requests. * Respond to customer questions online chat. * Log in client accounts any interactions or transactions, recording details of inquiries, complaints, or comments as well as actions taken. * General clerical functions include filing, faxing and mailing records. * Other duties or functions as requested. **Qualifications** *Experience*: 1\+ years in customer service experience or as an agent at a consumer call center. *Education*: High School Diploma or General Education Degree (GED). Any suitable combination of education and experience will be considered. *Professional Certifications*: None *Other knowledge, skills or abilities*: * Strong verbal and written communication skills * Strong organizational and problem\-solving skills * Basic computer skills/software. **Working Conditions** * Normal working conditions **Physical requirements** **Physical Demands** **Check All That Apply** **Physical Demands** **Check All That Apply** Sitting **ü** Lifting up to 10 pounds **ü** Standing (not walking) **ü** Lifting up to 20 pounds Walking **ü** Lifting up to 50 pounds Kneeling/Stooping/Bending **ü** Lifting 50\+ pounds Driving a vehicle Reaching overhead *This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.* **Nearest Major Market:** Nashville **ALREADY A TEAM MEMBER?** -------------------------- You must apply or refer a friend through our internal portal **CONNECTION** -------------- Our Mission and Values are more than just words on the wall \- they’re the one constant in an ever\-changing environment and the bedrock on which we build our culture. They're the core of who we are and the foundation of every decision we make. It’s not just what we do that sets us apart, but how we do it. **EMPOWERMENT** --------------- We believe in managing your time for business and personal success, which is why we empower our Team Members