Senior Account Manager

About UsScorpion is the leading provider of technology and services helping local businesses thrive. We do this by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love. We offer tools to know what’s going on with marketing, competitors, and customers. We offer a unique blend of AI support and teams of real human people with local expertise committed to customer success. At Scorpion, we are ready to do whatever it takes to help our clients reach their goals. Our technology and personalized tools bring everything together to help local businesses easily understand their unique business, market, and customer needs. We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to work for local businesses. We’re a technology-led service with a human touch.About the RoleAs a Senior Account Manager, your core role is to build and nurture strong client relationships with home services clients. You are the primary point of contact between our clients and our internal teams, ensuring the effective execution of digital marketing campaigns that align with our clients' objectives. You play a pivotal role in transforming their goals into successful strategies in areas such as SEO, paid advertising, social media, and more. Your dedication and expertise provide our clients with confidence in achieving their online success. As a Senior, your influence reaches beyond the franchisees into Advisory committees and the corporate relationship.What your success will look likeClient Relationship Management: Develop and maintain strong, long-lasting client relationships by understanding their needs, objectives, and business goals.Training: Lead internal and external training sessions on digital marketing, Scorpion systems and brand specifics.Account Strategy: Develop and implement comprehensive digital marketing strategies in collaboration with our internal teams, encompassing SEO, paid advertising, social media management, chat, and content marketing, to achieve client objectives.Account Reviews: Monitor and analyze campaign performance, providing insights and recommendations for improvements to clients, covering SEO, PPC, and social media KPIs.New Business Development: Identify opportunities for upselling and expanding our services within existing client accounts.Team Collaboration: Work closely with internal teams, including the Directors, SEO specialists, paid advertising experts, social media managers, and content writers, to ensure client success.Budget Management: Manage client budgets, ensuring efficient allocation of resources to achieve campaign objectives and return on investment.Who you are and what you bringEducationBachelor's degree in Marketing, Advertising, Business, Communications, or a related field—or equivalent practical experience.Experience4+ years of professional experience in client-facing account management.2 years in an Account Manager role or comparable experienceProven experience as an Account Manager in a digital agency settingExperience working as part of a teamStrong understanding of digital marketing channels, strategies, and tactics, including SEO, social media, and paid advertisingSkillsExcellent oral and written communication skillsFirst class organizational skillsA keen eye for detail and an understanding of budget restraintsWillingness to learn new programsAbility to interpret and leverage data for decision makingProven ability to work under pressure in a fast paced environmentA personable and professional character to build client rapportThe confidence to gain client trustOur Scorpion Values Winning Mindset: When our clients win, we win. Genuine Care: We only succeed when we are truly invested in our clients and each other. Unmatched Results: We deliver more than expected–and then some–driving the best results and impacting lives. Constant Improvement: We believe there is always a better way. We learn we ask “What if?” we build and then do it again. Unbeatable Teamwork: We come from different backgrounds but have the same vision. We only get there by doing it together, as a team.Compensation We acknowledge that states have passed legislation promoting pay transparency. As a national employer, Scorpion has made the decision to post our expected pay rate or pay range (as applicable) in all our job postings, regardless of geographic location.The base salary range is $80,000 (entry-level) - $102,500 (highly experienced), exclusive of fringe benefits. If you are hired at Scorpion, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. Additionally, we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the total salar