Member Advocate - PBM - Remote

**VytlOne** ***(formerly MaxorPlus)*** is currently seeking highly motivated and empathetic **Member Advocates** to join our dynamic, growing operations team. As the voice of our brand, this role handles complex customer inquiries that require a human touch, leveraging system and tools to provide efficient and personalized solutions. The ideal candidate thrives in a fast\-paced environment, has strong critical thinking skills, and is passionate about turning challenging interactions into positive brand\-building opportunities. The **Member Advocate** is responsible for establishing and maintaining relationships with members on behalf of the company by taking personal and complete responsibility for each member\-related contact and by ensuring that all member and client requirements are completely met. As a Member Advocate, you are the primary internal representative of our organization; you must convey to the caller (member, pharmacy, provider, client or other) a sense of expertise in our services. **Position Location** This is a remote\-based position within the Continental US. **Who We Are****VytlOne** is the nation’s only independent, fully integrated total pharmacy solutions partner. We lead with integrity, offering mission\-driven hospitals, health systems, health centers, and employer partners a smarter way to unlock revenue, growth, and better outcomes. Our innovative model combines customized pharmacy management, 340B program expertise, specialty pharmacy, and PBA/PBM solutions—delivering **excellence** through tailored strategies and collaborative partnerships. At VytlOne, we’re not just transforming pharmacy—we’re making a **purposeful impact** on the communities we serve. **Why Choose a Career at VytlOne?** At **VytlOne**, our **purpose** is at the heart of everything we do. People join us not just for a job, but to be part of something bigger—where their work truly matters. We foster a culture of **authenticity**, where you’re encouraged to be yourself and a place to grow, collaborate and make an real difference. With over 1,600 passionate professionals across nearly every U.S. state, we operate as **One Team**, united by a bold mission and a spirit of innovation. Here, you’ll find a place where your ideas are heard, your contributions are valued, and your career can thrive.**VytlOne Voted Top Places to 5 years in a row.... 2021, 2022, 2023, 2024 and 2025!*** **Customer engagement:** Field complex inbound inquiries, emails, and chat messages with professionalism and empathy. * **Problem resolution:** Efficiently and creatively resolve customer complaints, escalating complex issues to the appropriate channels when necessary. * **Job Knowledge:** Maintain deep job and service knowledge to confidently and accurately educate and serve members according to VytlOne standards. * **Performance management:** Meet or exceed key performance metrics to include, but not limited to: + QA Scores + Member Satisfaction Survey Scores + Average Ha