Healthcare Customer Service Representative

OverviewCarenet Health is not authorized to hire in certain states due to internal business considerations: AZ, CA, CO, ME, NE, NJ, NY, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, or Puerto RicoStarts Date: 7/30/26Pay:$15.00 per hourSee what makes this opportunity unique — watch a quick overview video. Job Preview VideoReady to make a difference right from your home office?At Carenet Health, we turn everyday conversations into meaningful connections that help people take charge of their health.As an Engagement Specialist, you’ll spend your day reaching out to health plan members, guiding them toward scheduling their care assessments, and giving them the encouragement they need to take that next step. Some calls will be easy wins; others will take a little more heart. Either way — you’ll be the reason someone gets the care they deserve.ResponsibilitiesEngage and Educate: Make outbound calls to patients, members, and customers to discuss healthcare needs, benefits, and in-home or virtual healthcare evaluationsBring a Sales-Minded Approach: Approach each interaction with a friendly and welcoming tone, building genuine rapport while presenting the value of the healthcare program in a way that resonates with the member’s needs – while being intentional in addressing hesitations to build trust and drive engagementTurn Opportunities into Wins: Build meaningful rapport with customers, clearly explain the healthcare program, and manage resistance by addressing concerns and highlighting benefits, maximizing the value of every interaction to convert each opportunity into a successful outcomeMake an Impact: Help members set meaningful healthcare goals and guide them toward achieving them by clearly educating them on the program’s advantages, proactively addressing hesitations, and reinforcing the value of taking actionBe a Problem-Solver: Identify, research, and resolve potential issues while delivering exceptional customer service, proactively highlighting the program’s benefits as part of the solution to build confidence and drive engagementPromote Healthcare Benefits: Address member concerns with empathy and senior sensitivity, ensuring that conversations are value-driven and solution-orientedEmbrace the Service Plus Mindset: Resolve customer concerns effectively, anticipate future needs, and deliver proactive support to enhance their experienceStay Goal-Oriented: Achieve productivity targets while demonstrating a strong work ethic, motivation, and commitment to making every interaction a successAdapt and Adjust: Reset appointments and schedules as needed to meet customer needs and expectationsQualificationsWe Want You to Be SuccessfulHere’s what helps you thrive in this role:High School Diploma or GED (required and verified during background check)Strong computer skills — data entry, screen navigation, and solid keyboarding speedExperience using Microsoft Outlook and WordExcellent customer service skills and a friendly, compassionate toneAbility to stick to schedules and daily tasksGreat oral and written communication skillsGenuine empathy and care for othersMust have two monitors (minimum 22 inches each) with both HDMI and DisplayPort connections ready prior to your start date.Compensation & BenefitsAt Carenet Health, we truly value the expertise and dedication of our team members — and we show it through a competitive and supportive package:Pay: $15.00 per hourBenefits include:Health, dental, and vision insurance401(k) plan with company matchPaid time off (PTO) and paid holidaysFlexible spending accounts (FSAs)Employee wellness programsCareer development and growth opportunitiesAdditional InformationCompletion of assessments may be required before moving forward in the hiring process.Assessments must be completed independently — any unauthorized completion (during or after the process) will result in disqualification or termination.If you’re ready to bring empathy, energy, and genuine care to every call — we’d love to have you on our team.Join Carenet Health and make every conversation count.Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.Protect Yourself from Recruitment ScamsAt Carenet Healthcare, we are committed to the safety and trust of all potential job candidates. Please be mindful about any potential scam, offering false employment opportunities and issuing fake offer letters.Carenet communicates using our e-mail domain: @carenethealth.comTo report sus