IT Support Specialist

**Job Title:** IT Support Specialist (Remote) **Company:** Hypoxyprobe Inc **Job Type:** Full Time \| Remote **Department:** IT **About Hypoxyprobe Inc** At Hypoxyprobe Inc, we are committed to advancing health and science through cutting edge research tools and biomedical solutions. Our team is driven by innovation, collaboration, and a shared passion for making a difference in the scientific and medical community. We believe in building an inclusive workplace where every team member can thrive, grow, and contribute meaningfully no matter where they are located. **About the Role** We are looking for a motivated and customer focused IT Support Specialist to join our remote team. In this role, you will be the first point of contact for technical support across the organization, helping our employees stay productive and connected. Whether you are an experienced IT professional or someone looking to grow your career in tech, we encourage you to apply. **What You Will Do** * Provide first and second level technical support to remote employees via phone, email, chat, and ticketing systems * Troubleshoot hardware, software, and network issues in a timely and professional manner * Set up, configure, and maintain laptops, desktops, printers, and other IT equipment * Manage user accounts, permissions, and access using tools such as Active Directory and Microsoft 365 * Support onboarding and offboarding of employees, including device setup and account provisioning * Document technical issues, solutions, and processes in the internal knowledge base * Escalate complex issues to senior IT staff or third party vendors when necessary * Assist with software installations, updates, and license management * Ensure IT security best practices are followed, including password policies and endpoint protection * Participate in IT projects and system upgrades as needed **What We Are Looking For** We welcome candidates from all backgrounds. You do not need to meet every requirement. If you are passionate about technology and helping people, we want to hear from you. * Experience in an IT support, helpdesk, or technical customer service role (any level considered) * Familiarity with Windows and/or macOS operating systems * Basic understanding of networking concepts (DNS, DHCP, VPN, Wi Fi troubleshooting) * Experience with Microsoft 365, Google Workspace, or similar platforms is a plus * Strong communication skills, written and verbal, with a focus on clear, patient, and friendly support * Ability to work independently and manage your time effectively in a remote environment * A problem solving mindset and a willingness to learn new technologies * Relevant certifications such as CompTIA A\+, Network\+, or Microsoft certifications are a plus but not required **What We Offer** * Fully remote position, work from anywhere * Competitive salary commensurate with experience * Comprehensive health, dental, and vision benefits * Paid time off and company holidays * Pr