Customer Researcher

Role OverviewAs a Customer Researcher at OnePay, you'll define how we understand and connect with our customers — shaping consumer research strategy company-wide, not just executing against it. You'll be the throughline between Brand, Marketing, Product, Design, and Business leadership, ensuring every major decision is grounded in a rigorous, shared understanding of the customer.What You Will DoBuild and scale OnePay’s consumer insights function, define research standards, tools, governance, and processes. Lead quantitative and qualitative research to uncover consumer attitudes, behaviors, motivations, and perceptions.Why It Might Be a Fit7+ years of experience in consumer insights, quantitative research, or consumer science within fintech, consumer technology, retail, or a related industry. Demonstrated experience starting or scaling an early-stage research program.Requirements7+ years of experience in consumer insights, quantitative research, or consumer science within fintech, consumer technology, retail, or a related industryDemonstrated experience starting or scaling an early-stage research programMastery across advanced quantitative methodologiesFluency with research and analytics tooling across the stackTrack record as a solo or embedded researcher in a matrixed organizationProven ability to coach non-researchers to apply research methods independentlyBenefitsCompetitive base salaryStock optionsHealth benefits401(k) plan with company matchRemote-friendly (US)Flexible time off (FTO)Opportunities for growthOriginally posted on Himalayas