Customer Support Technician (2026)

OUR ORIGIN STORY 🎂In 2011 SkySlope started as an idea born at the kitchen table of our CEO, with just him and two others. Headquartered in Sacramento, California, we have since grown out of our previous 3 offices and many of our close to 150 employees are spread all across the United States. Those 150 employees support close to 300,000 users across 5,000 offices nationwide and now in Canada as well. Included in that is 8 out of the 15 largest Real Estate Brokerages in the nation.But, despite being happy with what we’ve achieved we know that as industry leaders in our space there’s a lot of work left to be done. All of the growth and success that has happened is a result of us obsessing over building cutting edge software that makes the Real Estate world a better place. We know this only happens by hiring people who don’t just come up with out of the box ideas but hiring people who actually see those ideas through and bring them to life. As we’ve grown, we’ve been fortunate enough to hire plenty of people who possess that quality and realize it’s equally important to hire people who can pair that skill with empathy, collaboration, and a keen sense of urgency. If you’re looking to join a company where you can have real impact and surround yourself with an incredible team of people then look no further.SKYSLOPE’S CORE VALUES 💪🏻These are the principles that helped us get to where we are and they are the principles that will guide us to where we want to go in the future. You can apply them to your professional life, your personal life, to any business and any situation. In no specific hierarchy, our core values are:Awareness | Execution | Obsession | Ownership | Humility | Radical Candor | Urgency | Greatness | Inches I FunLearn more about our core values from our CEO, Tyler Smith here!THE JOB 💻As SkySlope's newest Customer Support Technician, you'll be responsible for providing exceptional customer, technical, and product support to customers in pursuit of making life better for every real estate agent, broker and service provider. Specifically, you'll be responding to customer support tickets and resolving issues, supporting peers in order to increase overall efficiency of the whole department, and maintaining expert level proficiency on the system.Our Customer Support Team operates on a 24/7 basis 364 days out of the year, including all major holidays. Each team member is assigned to a 4x10 schedule (4 shifts per week, 10 hours per shift) determined through a seniority-based shift bid process.DAY-TO-DAY RESPONSIBILITIES 📞Responding and resolving customer support tickets that come in via emails, live chats, and phone calls in a timely and professional manner, while building customer rapportContributing to the efficiency of the software support department, while also supporting their team membersBe a subject matter expert on the SkySlope platform and confidently resolve issues customers are havingTroubleshooting technical issues and maintaining strong communication with the customer throughout the processIdentifying, testing, and escalating websites issues to QA as necessaryUsing down-time when there are no open or incoming tickets to complete File Recs from the service queue, or completing other tasks assigned by Department Leadership or ManagementMaintaining a fluctuating volume of incoming tickets/supporting other team members as volume variesREQUIRED EXPERIENCE & EDUCATION 🎓Experience providing a high level of customer service, preferably in a technology environment or call centerExperience multi-tasking multiple responsibilitiesExperience with both Microsoft and Mac platformsExperience using a variety of different web browsersAbility to type 40+ WPMExcellent written and verbal communication skillsExcellent teamwork skillsMedical Insurance – Company pays flat dollar amount towards premium There are 3 plan options Our Medical Insurance plans are provided through United Healthcare The United Healthcare HMO is only offered to California residentsEligibility begins 1st of the month following date of hirePer Paycheck (24 pay periods a year) Employee costs per tier are as follows:UHC HDHP/HSAEmployee Only $58.92Employee + Child $147.30Employee + Spouse $175.78Employee + Family $259.24UHC PPOEmployee Only $104.10Employee + Child $244.63Employee + Spouse $289.91Employee + Family $422.63UHC HMO (CA residents only)Employee Only $84.56Employee + Child $198.71Employee + Spouse $235.49Employee + Family $343.29Dental Insurance – Company pays 75% of monthly premium only on Base PlanThis PPO plan is administered through PrincipalEligibility begins 1st of the month following date of hirePrincipal Dental Base PlanEmployee Only $4.19Employee + Child $11.73Employee + Spouse $8.50Employee + Family $17.20Principal Dental Buy-Up PlanEmployee Only $6.65Employee + Child $19.53Employee + Spouse $13.51Employee + Family $28.35Vision Insurance – Company pays 100% of monthly premiumThis plan is administered through Principal (VSP choic