Customer Service Associate

Salary Finance is seeking a Customer Service Associate to join their customer operations team, ensuring that regulatory communications are handled efficiently and customers receive exceptional support. The ideal candidate will have experience in customer-facing environments, strong communication skills, and a passion for technology and social impact.RequirementsRespond promptly and professionally to customer inquiries via live chat and emailDiagnose and resolve customer queries related to loan applications, payments, and account updatesInterpret and explain company policies, financial products, and service terms accurately to customersMaintain detailed and accurate records of all customer interactions and resolutions in the CRM systemPrioritize and escalate unresolved or complex issues to relevant departments in a timely manner and follow up diligentlyTroubleshoot basic technical issues and collaborate with the tech team to report and resolve system-related issuesEnsure compliance with data protection regulations when handling sensitive informationAdhere to standard operating procedures and service-level agreements to meet performance benchmarksIdentify recurring customer issues and share insights with the operations and product teams for process improvementsSuggest enhancements to FAQs or knowledge base articles to reduce repetitive inquiriesPromote customer retention by delivering exceptional service and building trustShare best practices and customer insights with colleagues to enhance team performanceParticipate in training sessions to stay updated on product changes, new processes, and compliance guidelinesBenefits24 days of annual leave10 public holiday daysPrivate Medical for you and your immediate familyLife Insurance for yourselfOriginally posted on Himalayas