Careers - Job Details (redesign)

General information Date Friday, August 28, 2026 City Remote Country United States Working time Full\-time Description \& Requirements Maximus is hiring Bilingual (Spanish/English) Customer Service Agents, to support our CDC INFO program, the CDC’s national contact center, providing information to the public, healthcare providers, and public health professionals. CDC\-INFO provides Customer Service via phone, email, and chat to help find the most up\-to\-date, reliable, consistent, and science\-based health information on more than 750 Health and COVID related topics. * Temporary position * The ideal candidate will thrive in a fast\-paced, high\-volume contact center environment and have experience handling inbound customer inquiries. Strong listening, communication, and research skills are essential to accurately assess caller needs, navigate multiple resources, and provide clear, professional guidance. Candidates should be comfortable managing a variety of inquiries while delivering exceptional customer service and maintaining quality standards.\- Must provide your own device/equipment (computer, laptop required, headset with microphone and monitor required) * Must be available to work an 8\-hour shift between 8:00 am – 8:00 pm ET, Mon – Fri (40 hours/week) * Must be available to work occasional holidays **Essential Duties and Responsibilities:** * Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). * Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. * Uses computerized system for tracking, information gathering, and/or troubleshooting. * Provides feedback when needed, provide input on call trends, processes, procedures, and training. * May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff Duties and Responsibilities * Customer service is the primary function. * Answer Incoming calls, emails and chats from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy * Calls, emails, and chats are predominantly routine, but may require deviation from standard screens, scripts, and procedures. * Utilize databases and written materials to look up and provide information to telephone, email, and chat inquiries * Maintain a current understanding of CDC INFO procedures in order to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner * Maintain up\-to\-date knowledge of CDC Public Response and policies as they apply * Track and document all inquiries using CRM and applicable systems * Utilize databases and written materials to look up and