National Workforce Information Representative

Overview: TP Government Services, driven by Senture delivers high\-quality inbound and outbound customer care support for a wide range of federal, state, and commercial clients. We take pride in providing exceptional service—and just as importantly, in supporting and valuing our employees. Join a fast\-paced, nationwide customer support operation that delivers critical information and assistance services to the public. This 24/7/365 program provides multi\-channel support through phone, email, chat, text, and self\-service platforms, helping customers navigate services, access information, resolve inquiries, and connect with appropriate resources. Team members play a key role in delivering accurate information, exceptional customer service, and timely issue resolution while supporting a variety of public\-facing programs. **Schedule:*** Hours of operation are 24X7X365 * Candidates should be flexible **Important Details:*** This position requires public trust clearance * Extensive federal background check and fingerprinting may be required **Work From Home:** This is a remote position, and Senture provides all necessary equipment. **Pay:** * This position is covered under the Service Contract Act (SCA), with pay rates determined by the applicable county wage determination. Starting pay begins at $14\.XX per hour, depending on the work location. * In addition to the hourly wage, employees receive a Health \& Welfare (H\&W) benefit of $5\.09 per hour for all hours worked, up to 40 hours per week. **SPANISH BILINGUAL HIGHLY PREFERRED!** Qualifications: * High school diploma or General Education Development (GED) certificate required. * Must be a U.S. Citizen or Permanent Resident. * Minimum of two (2\) years of customer service experience, preferably in a contact center or telephone support environment. * Demonstrated proficiency in the English language, including verbal and written communication. * Strong customer service and interpersonal skills. * Ability to successfully pass background investigation and drug screen * Proficient keyboarding and data entry skills. * Basic computer proficiency, including the ability to navigate multiple systems and applications simultaneously. **Core Competencies*** Excellent oral and written communication skills with the ability to convey clear and accurate information. * Ability to manage call flow, control inquiries, and effectively balance customer needs with productivity expectations. * Skilled in handling customer inquiries professionally, courteously, and efficiently, including sensitive, crisis, and challenging interactions. * Strong active listening skills with the ability to demonstrate empathy and build rapport with customers. * Ability to exercise sound judgment, discretion, and sensitivity when handling confidential information. * Strong problem\-solving and critical\-thinking skills with the ability to assess customer needs and identify appropriate resolutions. * Ability to accur