Account Manager

Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack’s AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR’s impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently.Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do. We’re growing quickly, and we’re looking for a driven and results-oriented Account Manager to join our team and focus on expanding revenue within our existing customer base.As an Account Manager, your mission will be to drive expansion revenue by identifying and closing cross-sell and upsell opportunities within existing accounts. This is a great opportunity for someone who enjoys partnering with Customer Success, owning a pipeline, and driving revenue growth through strong execution and customer relationships.What you’ll do:Build and close a pipeline of expansion opportunities across existing SMB & MM customersPartner with SMB & MM Customer Success Managers to identify whitespace and growth opportunitiesProspect into the existing customer base through outbound outreach and internal referralsSell across Muck Rack’s product suite (Media Intelligence, Press Release, Social Listening, Gen Pulse, etc.)Accurately forecast monthly and quarterly expansion bookingsOwn account and territory planning in partnership with your CSM podDrive pipeline creation, conversion, and deal progression across expansion opportunitiesCollaborate cross-functionally to ensure alignment across sales and customer successHow success will be measured in this role:Expansion bookings and revenue attainmentPipeline creation and health across assigned accountsConversion rates across expansion opportunitiesForecast accuracy (<5% variance)Contribution to overall customer lifetime valueIf the details below describe you, you could be a great fit for this role:3-5 years experience in sales or account management roles working specifically with SMB and Mid Market companiesProven experience owning a revenue target and closing dealsExperience managing pipeline and forecasting revenueStrong prospecting and outbound sales skillsExperience selling into existing customer accounts preferredExperience selling PR, media intelligence, or related solutions required for Enterprise rolesBackground in SaaS, MarTech, or related industriesStrong communication and relationship-building skillsAbility to operate in a fast-paced, distributed environmentAlignment with Muck Rack’s core values: Customer Devotion, Resilience, Transparency, OwnershipProactively incorporate AI tools into day-to-day work to improve productivity and accelerate deliveryInterview OverviewBelow you'll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.Intro call with a member of our Talent TeamA video interview with the Hiring ManagerLive working sessionPanel interviews with executive team membersTravel & Team Engagement ExpectationsThis role requires up to 10% travel for team collaboration, customer engagements, and company events. As part of our commitment to building strong connections across our fully distributed team, attendance at our annual company offsite (typically held in Mexico) is expected.SalaryIn the US, the on-target earnings for this role are typically $125,000+, depending on skills and experience. Total compensation for this role consists of base salary & variable commission. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. For all other countries, we have competitive pay bands based on market standards.Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.Why Muck Rack?Remote Work, ForeverFully distributed team with a perma