Senior Manager, Digital Customer Data Products - Product Manager

About CarrierCarrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.About the roleThe Customer Data Products Leader is a senior leadership role responsible for defining Carrier’s customer data products, with a focus on aligning the high-impact data products that power the HVAC partners digital ecosystem.This role operates at the intersection of data, digital product management, customer experience, and enterprise architecture, ensuring that customer, dealer, distributor, and service data are unified into a governed, actionable foundation.The leader will drive the creation of Customer Data Platform (CDP) and Master Data Management (MDM) capabilities, enabling personalized experiences, advanced analytics, AI-driven insights, and seamless integration across Salesforce, SAP, and digital platforms.Key ResponsibilitiesCustomer Data Strategy & Product OwnershipLead the Customer Data Product strategy, including CDP, MDM, and 360-customer data capabilities across HVAC partners.Establish a single source of truth for customer, distributor, dealer, and service data, aligned to enterprise data architecture.Own the data product roadmap, prioritization, and delivery aligned to business value, digital ecosystem strategy, and revenue growth opportunities.Define clear data product use cases including personalization, segmentation, case optimization, forecasting, and AI-powered recommendations.Cross-Functional Leadership & Stakeholder AlignmentPartner with Digital, Customer Service, Commercial, Marketing, Sales, and Operations leadership to align data products to business outcomes.Serve as the primary bridge between business stakeholders and digital/data teams, including IT, product, analytics, AI/automation, and external partners.Influence and align leadership on data governance, investment priorities, and platform decisions.AI & Personalization EnablementEnable AI-powered use cases leveraging customer data, including:Predictive service insightsNext-best action recommendationsLead scoring and targetingDrive the integration of AI/automation into customer journeys and service workflows.Required QualificationsBachelor’s degree5 + years in digital, data, and/or digital product leadership roles.5+ years leading enterprise data initiatives, CDP/MDM programs, and/or data product teams.Preferred QualificationsBachelor’s degree in Business, Data, Technology, or related field (or equivalent experience).Data & Digital ExpertiseDeep experience with Customer Data Platforms (CDP), MDM, or enterprise data product development.Strong understanding of customer data models, identity resolution, and data integration patterns.Experience with Salesforce, SAP, and enterprise data ecosystems.Familiarity with AI/ML use cases, data-driven personalization, and analytics platforms.Product & Program LeadershipProven experience leading data product strategy and execution at scale.Strong background in Agile product management, roadmap planning, and backlog prioritization.Proven experience working successfully across business and digital delivery teams to deliver defined product scopeAbility to translate complex business needs into scalable data solutions.Business & Strategic AcumenStrong understanding of customer experience, service operations, and omnichannel digital ecosystems.Ability to connect data strategy to tangible business outcomes (growth, efficiency, CX).Experience balancing business value, technical feasibility, and cost considerations.Leadership & CollaborationAbility to lead through influence in a matrixed, cross-functional environment.Executive-level communication skills with the ability to drive alignment across senior stakeholders.Experience delivering cross-functional, enterprise-scale data transformationsChange leadership mindset with a track record of driving adoption of data-driven capabilitiesAdditional informationMust have unrestricted authorization to work in the USA. No visa sponsoring available.Pay RangeThe annual salary for this position is between $117,500.00 - $234,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.Other CompensationThis position is entitled to short-term cash incentives, subject to plan requ