SEO Service Delivery Manager - SEO Services

|Current USA TODAY Co. Employees- Please ensure you are using our abbreviated process on the internal Careers site by logging into Dayforce through MyApps|USA TODAY Co., Inc. is a diversified media company with expansive reach at the national and local level dedicated to empowering and enriching communities. We seek to inspire, inform, and connect audiences as a sustainable, growth focused media and digital marketing solutions company. Through our trusted brands, including the USA TODAY NETWORK, comprised of the national publication, USA TODAY, and local media organizations, including our network of local properties, in the United States, and Newsquest, a wholly-owned subsidiary operating in the United Kingdom, we provide essential journalism, local content, and digital experiences to audiences and businesses. We deliver high-quality, trusted content with a commitment to balanced, unbiased journalism, where and when consumers want to engage. Our digital marketing solutions brand, LocaliQ, supports small and medium-sized businesses with innovative digital marketing products and solutions. USA TODAY Co. open roles are featured on various external job boards. When applying to a position at USA TODAY Co., you should be completing an application on USA TODAY Co. Careers via Dayforce. Job postings directing you to complete an application on other external sites may not be valid. To connect with us, visit www.usatodayco.comThe SEO Service Delivery Manager is responsible for overseeing strategic execution, operational performance, and client satisfaction of SEO campaigns. This role ensures delivery excellence by serving as the primary escalation point for client and internal issues while maintaining accountability across implementation teams. The ideal candidate combines deep technical SEO knowledge with strong operational discipline and the ability to bring structure, urgency, and clarity to high-volume environments.Key Responsibilities:Serves as the primary escalation point for complex client and internal SEO issues across offshore-supported campaignsManages and resolves client escalations with urgency, professionalism, and clear communication in timely and compliant mannerOversee and audits SEO campaign quality to ensure technical accuracy, best practice adherence, and process complianceLeads optimization projects that require advanced diagnosis beyond standard execution workflowsEstablishes, documents, and refines implementation instructions and SOPs to ensure consistent offshore deliveryOwns quality assurance frameworks across metadata, technical fixes, content deployment, internal linking, and structured data implementationOversees KPI collection and tracking across the portfolio ensuring performance data integrity and reporting accuracy in order to drive continuous improvement of SEO service execution.Analyzes KPI fluctuations and trends, determining and communicating clear root cause analysis and recommends corrective actions including but not limited to:Collaborates with managers to reinforce accountability and performance standards across offshore teamsDevelops and maintains training materials to improve implementation accuracy, efficiency, and qualitySupports onboarding and upskilling initiatives for offshore SEO specialistsBuilds and maintains a continuous improvement roadmap for the SEO service model and execution processesPartners with client-facing teams to help navigate performance volatility, algorithm changes, and technical challengesMaintains documentation of audits, escalations, and systemic process improvementsRequired Knowledge, Skills, and Abilities:4+ years of experience in technical SEO, campaign management, or SEO operationsStrong understanding of on-page, technical SEO, and multi-location or enterprise SEO environmentsProficiency and expertise using tools such as Google Search Console, Google Analytics, Screaming Frog, SEMrush, or similarAbility to interpret KPIs and clearly articulate performance drivers, declines, and anomaliesDemonstrated experience handling client escalations and sensitive performance issuesStrong process-oriented mindset with the ability to build scalable frameworksExcellent written and verbal communication skillsHigh attention to detail and strong quality control standardsAbility to operate with urgency while maintaining composure under pressureOwnership mentality with accountability for portfolio-level outcomesPossess strong Project Management skillsPreferred Qualifications:Experience managing large portfolios (40+ accounts or multi-location programs)Background in operational process design or service quality managementExperience building training programs or internal knowledge basesExposure to franchise or enterprise SEO environmentsExperience presenting performance insights to senior internal stakeholdersKey Competencies:Escalation Management: Resolves high-priority issues decisively while protecting client trust and delivery integrityProcess Governance: Establis