Customer Solutions Representative - Collector - Remote - AR, MI, NC, PA Only - Starting June 2026

Ally and Your Career * Ally Financial only succeeds when its people do \- and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people \- with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work\-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too? The Opportunity Are you experienced in customer service and interested in helping customers reach financial well\-being? As a Customer Solutions Representative, you will proactively make outbound calls as well as handle inbound calls to efficiently assist customers with their auto loan accounts, providing exceptional service while resolving payment issues in a professional, empathetic, and highly productive manner. We offer a strong brand reputation, competitive benefits, and thorough training in compliance, negotiation, and sales. You will gain valuable skills and contribute to a team that values professionalism and consistent, industry\-standard practices. **Location Requirements:** **\*Applicants must reside within 100 miles of one of the following locations\*:** * Little Rock, AR (17500 Chenal Parkway Little Rock, AR 72223\) * Charlotte, NC (601 South Tryon Street Charlotte, NC 28202\) * Detroit, MI (500 Woodward Avenue Detroit, MI 48226\) * Fort Washington, PA (1100 Virginia Drive Fort Washington, PA 19031\) **Compensation \& Schedule:** * Compensation: $23/hr. \+ monthly incentives * Training class starts: June 1, 2026 * Work schedule after training: * 8am \- 5pm EST or (7am \- 4pm CST) Monday through Friday * 11am \- 8pm EST or 12pm\-9pm EST (10am \- 7pm CST or 11am\-8pm CST) one day per week * 8am \- 12pm EST or (7am \- 11am CST) one Saturday per month **Internet Requirements:** * High\-speed internet service required (minimum 25MB/s download, but 50MB or greater is preferred). The Work Itself * Make outbound phone calls and handle incoming calls to meet required performance standards and metrics. * Contact Ally auto loan customers regarding late or missed payments. * Understand reasons for delinquency and negotiate payment arrangements. * Respond to customer inquiries via phone, workflow systems, and email. * Research and resolve account discrepancies. * Document all interactions clearly and accurately. * Maintain professionalism and accuracy while managing accounts. * Meet performance standards for call volume, delinquency, and customer satisfaction. * Identify and recommend solutions to avoid repossession losses. * Use computerized systems for tracking and troubleshooting. * Maintain strict confidentiality of customer inf