Revenue Operations Manager

Penta Group is a global company providing data-driven solutions to help clients achieve their objectives in an increasingly complex stakeholder environment. We provide cutting-edge intelligence products to help clients understand what their stakeholders think, see, and hear, and then leverage that intelligence to develop and execute effective, measurable strategies. Our global team brings decades of experience in business, government, communications, research, data science, and media. Our clients include companies across a variety of industries, including technology, financial services, energy, healthcare, and more. Penta has offices in New York, London, Washington, DC, San Francisco, Dublin, London, Brussels, Singapore, and Hong Kong.Role SummaryThe Revenue Operations Manager will be responsible for building the systems, processes, and reporting infrastructure that support our go-to-market teams. This role will maintain accurate pipeline visibility, deliver reliable revenue forecasts, and ensure leadership has the intelligence needed to make informed decisions. Acting as a key operational bridge across the Partner channel and Growth function, the Revenue Operations Manager will drive operational efficiency, improve data quality, and strengthen forecasting capabilities as the company continues to scale.This is an exciting opportunity for an inquisitive and analytically minded individual to make a significant impact on Revenue Operations for a growing global company.The Revenue Operations Manager is expected to:Serve as the business owner of Salesforce by configuring and creating fields, stages, workflows, and reports to match how the business actually operatesOwn the revenue tech stack, including CRM, marketing automation, and sales engagement toolsLead the evaluation, implementation, and integration of tools that improve team productivity and data qualityEnsure systems are configured to support reporting needs and operational workflowsRun the recurring forecasting process, including a weekly pipeline review with commercial leadership, a bi-weekly forecast submission to Finance, and a monthly close-out summary that compares forecast to actuals and identifies sources of varianceEstablish clear deal inspection criteria so forecast calls are grounded in data to drive meaningful improvements in forecast accuracy as a tracked, reported metricBuild and maintain bottom-up and top-down forecasting models that translate accurate CRM pipeline data into reliable near-term and long-term revenue projections for Finance and the CGO; proactively identify, flag, and correct forecast errors in real timePartner with Finance and commercial leadership on GTM planning and revenue performance analysisDevelop the reporting infrastructure end-to-end, ensuring accurate, real-time data across all deal stages to provide leadership with a clear, trusted view of pipeline health, stage progression, and conversion trendsLead the development of sales enablement materials, process documentation, and training to support global GTM initiativesImplement scalable sales processes across the customer lifecycle, from lead generation and pipeline management through to renewal and expansionContinuously evaluate and improve existing workflows to reduce friction and improve conversion rates at each stage of the funnel; support territory planning, capacity modeling, quota setting, and compensation plan designOwn data management practices including field standardization, record hygiene, deduplication, and data governance policiesDrive CRM adoption and behavior change across the commercial team — enforce data entry standards not just through system rules but through manager accountability, rep enablement, and demonstrating the value of clean data in deal reviewsThe ideal candidate will have:A Bachelors degree5 - 7 years of progressive experience in Revenue Operations, Sales Operations, or a related commercial operations functionDeep, hands-on execution experience is essential — this role requires someone who has personally built the processes, owned the systems, and produced the reporting end-to-end, not just directed others to do so.Demonstrated track record of owning RevOps processes, systems, and reporting in a high-growth environmentAn exceptional level of expertise in Salesforce administration and reporting, with possession of professional certifications being highly desirableProficiency in BI tools (e.g., Tableau, Looker) and advanced Excel or Google Sheets skillsA strong analytical background with a particular emphasis on revenue forecasting and pipeline analysisThe ability to build and maintain bottom-up and top-down forecasting models, run pipeline analysis with accuracy and rigor, and produce executive-level reporting that connects current pipeline data to projected revenue outcomesThe ability to quantify and track forecast accuracy improvement over time (e.g., reducing variance from actuals)A solid understanding of industry-relevant revenue m