Manager, Information Security

Manager, Information Security**Manager, Information Security** Bringing smiles is what we do at TTEC... for you and the customer. As an Information Security Manager working remotely in the US, you’ll be a part of creating and delivering amazing customer experiences while you also \#ExperienceTTEC, an award\-winning employment experience and company culture. **What You’ll Do** * Manage a team ofInformation Security Engineers and drive their performance ensuring timely completion of tasks and adherence to SLA’s. * Manage escalations, executive reporting and day to day troubleshooting/problem resolution. * Maintain TTEC’s Information Security standards to reduce risk related to data loss and security incidents. * Monitor security tools to ensure they are operating effectively, and take corrective action to remediate agent or system issues as needed. * Maintain and support security capabilities to ensure partner teams have reliable tools to monitor, detect, and protect the environment. * Collaborate with Information Security, IT Operations, and Engineering teams to support issue resolution and strengthen security posture. * Work with partner teams to troubleshoot, resolve, and optimize security tooling and related services. * Create, track, and manage tickets to resolution; validate remediation and escalate issues when required. * Support network security operations and contribute to the implementation of new technologies and enhancements to strengthen our overall security capabilities. * Develop and maintain procedures, and internal team documentation to improve consistency and operational efficiency. * Support network security operations when required and to strengthen our overall security capabilities. * Provide backup support during urgent or emergency situations to ensure continuity of security operations **During a Typical Day, You’ll** * Proactively monitor cloud and on\-premise environments to identify potential security concerns * Respond to alerts, incidents, and service requests by troubleshooting issues and driving them through to resolution * Execute scheduled changes and maintenance activities, while reviewing and validating changes performed by others * Analyze trends and system behavior to recognize and address emerging risks or recurring problems * Engage with cross\-functional teams to better understand the systems and environments you support * Communicate effectively with stakeholders regarding incidents, changes, updates, and progress * Document findings, update runbooks, and create or refine internal procedures to support consistent operations * Provide guidance, support, and knowledge sharing to team members on tools, processes, and best practices * Continuously build familiarity with the environment, tooling, and security landscape to improve operational effectiveness **What You Bring to the Role.** * Experience leading technical engineers and managing projects, oncall schedules and IT Incident Response. * Knowledge