Access Management Administrator

You’re more valuable than ever – And that’s just how we’ll make you feel.Job SummaryThe Access Management Administrator oversees user access and security in Okta, Epic, and eCW (electronic health record) and across other enterprise applications. This position ensures access is granted and maintained in alignment with job responsibilities, regulatory obligations, and Company policies. The Access Management Administrator partners with teams across the organization, including urgent care center teams, Operations, People, EMR, Finance, and IT, to support a secure, efficient identity and access management (IAM) framework, including multi-market onboarding and application-specific IAM requirements.QualificationsEducation Required:High School diploma or GEDLicenses/Certifications Required:NoneWork Experience Required:3+ years of technical support/help desk experiencePreferred Qualifications, Education, Licenses, Certifications, Experience, etc.: Experience working in the healthcare industry with systems like EMRs (Electronic Medical Records) or other clinical applications. Knowledge of cloud security best practices. Familiarity with NIST Cybersecurity Framework and Zero Trust Architecture.Knowledge, Skills, and AbilitiesThis role involves interaction and collaboration with other departments and requires excellent judgment and interpersonal skills.Experience using Copilot or similar tools to draft documentation, summarize tickets, and support troubleshooting.Working knowledge of IGA platforms such as SailPoint, Saviynt, or similar tools.Experience with IAM solutions such as Okta and Microsoft Entra and JML workflow.Knowledge of Identity Governance and Administration (IGA) concepts, including user lifecycle management, access certifications, segregation of duties, and access-risk remediation in regulated environments. Ability to provision and deprovision user and service account access across enterprise systems in accordance with policy, least privilege principles, and SLAs. Skill in maintaining and supporting Role-Based Access Control (RBAC) models, with working knowledge of MFA and conditional access controls. Strong analytical and problem solving skills to assess access risk, identify IAM control gaps, and recommend practical, compliant improvements. Ability to collaborate cross functionally and communicate effectively, with strong judgment and documentation skills to resolve access issues accurately and efficientlyEssential Duties and ResponsibilitiesAccess Provisioning & LifecycleProvision and deprovision of user and account access for onboarding, job changes, and terminations in accordance with IAM and compliance policies.Maintain accurate access records and assign appropriate roles, groups, and distributions in a timely manner.Service Desk & User SupportManage IAM tickets using priority-based workflows; support onboarding/offboarding, MFA resets, password resets, and account unlocks.Provide Day-1 onboarding support and train users on login and MFA processes, ensuring proper identity verification and documentation.Operational Controls & ComplianceAdhere to offboarding controls, breach requirements, and access removal timelines.Support audits by maintaining accurate access and ticket documentation and escalating access risks as needed.Documentation & Process AdherenceFollow established SOPs and clearly document access actions, resolutions, and troubleshooting steps.Contribute to internal knowledge base and IAM documentation.Collaboration & EscalationPartner with IAM Analysts and cross-functional teams to resolve access issues.Escalate recurring issues and automation opportunities to Engineering or Automation teams.GoHealth Core ValuesGoHealth’s Core Values, listed below, are essential functions of this position:Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency through process and other forms of innovation.Diversity & Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealthteam member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.Courage & Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect.Accountability: Always shows initiative, demonstrates a bias to action a