Remote Schedule Coordinator

**About Us** At Gait Mechanics , we do healthcare differently. We are a therapist\-owned and operated home health agency dedicated to providing long\-term therapy solutions for individuals suffering from movement and memory disorders. Beyond supporting our patients, we provide continuous guidance to their caregivers—all in the comfort and privacy of their homes. We believe in compassionate care, organizational excellence, and building strong relationships with the families we serve. **Job Description** We are seeking a driven, organized, and deeply empathetic **Full\-Time Remote Scheduling Coordinator** to join our growing team. As the primary liaison for our patients, caregivers, and clinicians, you will play a pivotal role in delivering compassionate customer service and maintaining accurate operational and clinical schedules. If you thrive in a fast\-paced healthcare environment, excel at managing administrative details, and genuinely care about making a difference in people’s lives, we’d love to meet you **What You'll Be Doing** * **Frontline Patient \& Caregiver Support:** Answer incoming calls with genuine warmth and empathy, guiding families and caregivers seeking home therapy services through their options with care and patience. * **Intake \& Onboarding:** Perform initial intake interviews, manage EMR data entry, process incoming faxes, and coordinate new patient onboarding from start to finish. * **Cross\-Team Care Coordination:** Partner closely with clinical staff and administrative teams to ensure a seamless enrollment process and continuous flow of ongoing therapy services. * **Staffing \& Transitions of Care:** Coordinate therapist\-patient staffing, manage smooth transitions of care between therapy disciplines, and maintain clear, professional communication with referring physicians and family members. * **Medicare Compliance \& Plan of Care:** Oversee Plan of Care management, track updates, and manage EMR documentation and recertification deadlines to maintain full Medicare compliance. * **Caseload \& Care Management:** Maintain active oversight of patient caseloads in collaboration with clinical and admin teams to ensure every patient’s unique therapy needs are consistently met. **What We're Looking For** * **Empathy \& Heart:** A genuine desire to support elderly individuals, those with neurological or memory disorders, and their dedicated caregivers. * **Exceptional Organization:** High attention to detail with the ability to manage complex schedules, juggle multiple priorities, and adapt quickly to changing clinical needs. * **Strong Communication Skills:** Warm, professional, and clear verbal and written communication skills over the phone, email, and digital platforms. * **Self\-Motivated \& Driven:** Ability to stay proactive, accountable, and productive in a full\-time remote environment. * **Tech \& EMR Proficiency:** Experience navigating EMR/EHR systems, electronic fax management, and remote communication tools