Implementation Consultant

Provide post-salesservicesfor software implementation, scripting,upgradesand migrationsWork closely withcustomer and project team to ensure all deliverables are executed successfully, with quality, on time and on budgetRapidly generate customer trust and confidenceDisplaya high levelof technical knowledge and consistent service throughout all interactions Gather requirements for the solution delivery, working closely with Customer, Vendor understanding use cases,commandsand parametersDriveonsiteand/or remoteproject workshops and consultation with the customerProvidecustomer-facing technical documentation, including Acceptance Test PlansWrite high quality scripts asrequiredfor the solution delivery, migration, static data import etc.Maintain detailed issue tracking,action items, and troubleshoot customer issuesthroughout the projectDeliver onsite and/or remote product training to customersConduct knowledge transfer to handoff project to technical supportAct as a liaison between the customer, sales, other professional services colleagues, engineering, and technical supportDevelop best practices for the services’ teamQualifications:Bachelor’s degree,in computer science, computer engineeringor related technical discipline -- oran equivalent combination of education andexperience 5 to 6 years' experience in a customer-facing role, implementing complex software solutions  Excellent communication, facilitation, and organization skillsA strong desireto learn, experience new challenges and grow into positions of increasing responsibilityDemonstrated ability to influence customers, internal stakeholders and technical teams through credible knowledge and experience, persuasion and influencing skillsPossess superior written and oral communication, time management, organizational and presentation skills with the ability to negotiate and collaborate to achieve visionStrong ability to work independently within virtual teams, across multiple time zonesPositive attitude and strong work ethicAbility to manage customer expectationsStrong analytical problem-solving skills, expert troubleshooting skills, and ability to solve technical challengesStrong VM, Unix/Linux, and Unix shell scripting skillsExperience developing with JavaScript, Python, PerlExperience working with SQL and knowledge of relational data modelsKnowledge of Security architectures and firewalls Network knowledge and skills (TCP/IP, UDP, routing protocols,layer 2 and 3 switches, firewalls, load balancers,etc.)Knowledge oftelecommunications domain and standards (TR-069, DOCSIS,PacketCable, GPON, Metro Ethernet, DHCP,etc)Prior experience of Cloud Computing concepts (AWS)Prior experience with containerised solutions using Kubernetes, Dockers, HelmExperience working with BSS/OSSmustUnderstanding of complex deployment architectures and ability to design scalable and HA systemsFlexibility in working schedule, based on client needs, to accommodate time zones across the AmericasAbility to travel internationally up to15% of the timeExcellent command, highly proficient in spoken and written English, PortugueseNice to Have:Prior experience of Cloud Computing concepts (GCP, Microsoft Azure)Database deployment and administration skills, specifically with Oracle,MySQLand/or MongoDBExperience working with Ansible and YAMLTelecoms or Cable Operatorexperience and exposureExperience with monitoring tools such as MRTG, Nagios, Cacti, Sniffer etc.Experience working with REST APIs, SOAPAPIsand software integrationsKnowledge of load balancing, HTTP Server setup using NGINX,HAProxyExposure to technologies, productsOpenLDAP,ElasticSearch, Kibana, Kafka, PostmanProfessional Working Proficiency in spoken and writtenSpanishReady to join the evolution?Originally posted on Himalayas