Senior Infrastructure Engineer

Position Summary: We are seeking a Senior Infrastructure Platform Engineer to help design, operate, and evolve our global enterprise infrastructure environment. This role is intended for highly capable engineers with broad technical depth across infrastructure domains including systems, networking, cloud, identity, endpoint management, and core Internet technologies.This is a hands-on engineering role with operational responsibility. The successful candidate will be expected to execute production changes, troubleshoot complex technical issues, participate in operational support, and contribute to long-term infrastructure strategy and standardization efforts.We are intentionally seeking engineers with broad foundational knowledge rather than narrow specialization. The ideal candidate understands not only how to operate enterprise technologies, but also how the underlying systems and protocols function together.This role requires strong critical thinking, structured troubleshooting ability, sound technical judgment, and the ability to learn new technologies quickly.Essential Functions: Infrastructure Engineering & OperationsDesign, implement, maintain, and support enterprise infrastructure platforms across cloud and enterprise environments Execute production infrastructure changes in accordance with operational and change management standards Support day-to-day operational health, maintenance, and troubleshooting of infrastructure systems Participate in incident response, root cause analysis, and operational recovery efforts Maintain ownership of infrastructure reliability, scalability, security, and operational excellenceCross-Platform Infrastructure SupportSupport and troubleshoot: Windows Server environments Linux systems Cloud infrastructure Enterprise networking Identity and authentication platforms Endpoint management solutions Infrastructure management toolingWork across infrastructure disciplines without reliance on narrowly defined technology boundaries Collaborate with peers, business, project, and application teams to support enterprise initiatives Core Infrastructure & Identity ServicesSupport enterprise infrastructure technologies including:DNS DHCP TCP/IP Routing and connectivity VPN technologies TLS/SSL SSO/SAML authentication Maintain and troubleshoot endpoint management platforms including: Microsoft Intune Windows Autopilot Patch My PC Troubleshooting & Problem ResolutionDiagnose and resolve complex infrastructure and systems issues across multiple technology layers Apply structured troubleshooting methodologies and logical problem-solving techniques Utilize logs, metrics, packet captures, and system analysis to isolate root causes and remediate as necessary Respond effectively during outages, escalations, and high-pressure operational situations Recognize knowledge gaps quickly and seek assistance appropriately when necessary Automation & Continuous ImprovementContribute to infrastructure automation and infrastructure-as-code initiatives Learn and adopt automation technologies and modern operational practices as needed Support or develop automation solutions using tools such as: Terraform Ansible PowerShell Python Create and maintain high-quality operational documentation, standards, and procedures Identify opportunities to improve reliability, operational efficiency, and scalability Required Knowledge, Skills and Abilities:7+ years of progressive experience in infrastructure engineering, systems engineering, or enterprise IT operations Strong hands-on experience supporting and designing: Azure IaaS and PaaS resources, Entra ID, Intune, Windows, and Linux environmentsStrong understanding of foundational infrastructure and Internet technologies including: DNS, DHCP, TCP/IP, Routing, VPNs, Authentication protocols and SSO/SAML concepts Experience supporting cloud infrastructure, preferably Microsoft AzureExperience managing or supporting endpoint management technologies including Intune and Autopilot Demonstrated ability to execute and support production infrastructure changes Strong troubleshooting, analytical, and critical thinking skills Ability to quickly learn new technologies and adapt within a fast-moving environment Strong communication and documentation skills Proven ability to operate effectively across multiple infrastructure disciplines Education:Bachelor’s degree requiredMaster’s degree preferred Experience:This role is highly hands-on and requires both strategic thinking and operational execution8+ years of progressive enterprise network engineering experienceProven experience supporting stable, scalable, and secure global network operations.Experience reducing operational risk and driving standardization across multiple office locations.Demonstrated leadership managing and developing offshore network engineering teams.Strong ability to partner effectively with infrastructure, security, and business leadership teams.Experience responding to and resolving critical incidents and o