Patient Access Representative I

Job Description SummaryUnder direct supervision, the patient access representative – Telehealth reports to the clinical Manager of Acute Services, and directly supports inpatient telehealth consults. This position works closely with departmental, clinical, physicians and division staff to assist potential customers in medical care at MUSCEntityMedical University Hospital Authority (MUHA)Worker TypeEmployeeWorker Sub-Type​RegularCost CenterCC004498 CHSCorp - TelestrokePay Rate TypeHourlyPay GradeHealth-20Scheduled Weekly Hours40Work ShiftJob DescriptionUnder direct supervision, the patient access representative – Telehealth reports to the clinical Manager of Acute Services, and directly supports inpatient telehealth consults. This position works closely with departmental, clinical, physicians and division staff to assist potential customers in medical care at MUSC. This position triages site requests according to established algorithms, answering questions, resolving issues and referring to appropriate clinical team for issues as necessary. Assist with operational duties in support of the various telehealth programs to ensure successful delivery of telehealth care. This position performs quality data collection of accurate information including demographic, physician, insurance and other miscellaneous information needed to complete patient’s information. follows established protocols needed to ensure accurate Telehealth billing. This position will also process patient preadmission and admission demographic and insurance data, and function as a liaison between registration, clinical staff and the telehealth sites. This role displays highest level of customer service, attentiveness, and consideration possible in all areas. Additional Job DescriptionHigh school diploma or equivalent (GED), with 1 year of customer service experience. Ability to interpret and apply financial procedures and regulations preferred. Previous experience with hospital information systems or word processing preferred.Physical RequirementsMobility & PostureStanding: ContinuousSitting: ContinuousWalking: ContinuousClimbing stairs: InfrequentWorking indoors: ContinuousWorking outdoors (temperature extremes): InfrequentWorking from elevated areas: FrequentWorking in confined/cramped spaces: FrequentKneeling: InfrequentBending at the waist: ContinuousTwisting at the waist: FrequentSquatting: FrequentManual Dexterity & StrengthPinching operations: FrequentGross motor use (fingers/hands): ContinuousFirm grasping (fingers/hands): ContinuousFine manipulation (fingers/hands): ContinuousReaching overhead: FrequentReaching in all directions: ContinuousRepetitive motion (hands/wrists/elbows/shoulders): ContinuousFull use of both legs: ContinuousBalance & coordination (lower extremities): FrequentLifting & Force RequirementsLift/carry 50 lbs. unassisted: InfrequentLift/lower 50 lbs. from floor to 36”: InfrequentLift up to 25 lbs. overhead: InfrequentExert up to 50 lbs. of force: Frequent Examples:Transfer 100 lb. non-ambulatory patient = 50 lbs. forcePush 400 lb. patient in wheelchair on carpet = 20 lbs. forcePush patient stretcher one-handed = 25 lbs. forceVision & SensoryMaintain corrected vision 20/40 (one or both eyes): ContinuousRecognize objects (near/far): ContinuousColor discrimination: ContinuousDepthperception: ContinuousPeripheral vision: ContinuousHearing acuity (with correction): ContinuousTactile sensory function: ContinuousGross motor with fine motor coordination: ContinuousSelected Positions:Olfactory (smell) function: ContinuousRespiratoruse qualification: ContinuousWork Environment & ConditionsEffective stress management: ContinuousRotating shifts: FrequentOvertime asrequired: FrequentLatex-safe environment: ContinuousIf you like working with energetic enthusiastic individuals, you will enjoy your career with us!The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need. Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employeesOriginally posted on Himalayas