Contact Center CSR

**Contractor Opportunity**: **Contact Center Customer Service Rep State of LA** **Location: Remote** **Engagement Type: Contractor via Third\-Party Supplier** **Contracting Entity: Accenture** **Supplier of Record:** **Experis / Manpower Group** **Start Date: 12/7/2026** **Duration: 6 Months with potential for extension** **About the Role** We are seeking qualified contractors to fulfill the role of a **Contact Center CSR for the State of LA**, who will leverage their call center experience, customer service skills, problem solving, and attention to detail to deliver a positive customer experience. The right candidate will answer calls, chats, or emails regarding Member status documents, general application questions and provider inquires covering Enrollment, Claims, Prior Authorization and general questions. They will assist Louisiana residents with LDH benefits supporting Economic Stability programs (SNAP, TANF, etc).. You will enjoy building relationships with customers, adapt quickly to change, and demonstrate grit that will inspire others to strive for superior results. This opportunity is open to individuals located in the **United States.** Training Schedule: M\-F from 8:00 a.m. \- 4:30 p.m. Central Standard Time. Training is for 1 week. Project Hours: 8 hour shifts between 7:15 a.m. \- 6 p.m. CST Monday \- Friday Shift Times after training: M\-F 7:15 a.m. \- 3:45 p.m. CST or 7:45 a.m. \- 4:15 p.m. CST or 8:30 a.m. \- 5:00 p.m. CST or 9:30 a.m. \- 6:00 p.m. CST Candidates need to have internet speeds of 100 download and 30 upload and wired in ethernet connection while working Role is 100% Remote Contractors will be engaged and paid by a third\-party payroll supplier, **Experis /** **Manpower Group**, which will serve as the employer of record for tax and compliance purposes. **Key Responsibilities** **Core Duties** * Take inbound calls from Louisiana residents regarding their LDH benefits * Attention to details following state processes and finally the ability to be time efficient and have excellent call control while typing and talking with callers. * Show empathy and kindness to callers needing support throughout the day * Perform other duties as assigned Observe professional standards of conduct, including attendance, professional behavior, and dress code. * **Deliverables / Project Scope** * Deliver timely and accurate resolutions to customer inquiries related to Louisiana public assistance and healthcare programs. * Ensure compliance with state guidelines, documentation requirements, and service protocols. * Maintain detailed and accurate records of customer interactions and case information. * Contribute to positive customer satisfaction outcomes through professional, courteous, and solution\-oriented service. * Successfully complete required training and apply learned processes to daily customer int