Food Service Equipment Technical Support Specialist (Remote)

**Job Summary** --------------- Ready Kitchen Warranty is seeking an experienced **Food Service** **Equipment Technical Support Specialist (Remote Technical Support)** with a strong background in **commercial kitchen equipment**, including both **hot\-side and refrigeration food service equipment**. In this role, you will provide technical support to service agents and customers by diagnosing and troubleshooting a wide range of commercial kitchen equipment, including ovens, fryers, griddles, charbroilers, ranges, refrigeration units, and more. You will play a key role in helping resolve equipment issues efficiently, minimizing downtime for customers. This position is ideal for experienced **commercial kitchen equipment technicians** looking to transition into a remote, support\-focused role while leveraging their hands\-on expertise. Shift: 9:30 AM – 6 PM ET or local time zone equivalent, Monday through Friday 60\-Day Training Period: 7:30 AM – 4 PM ET or local time zone equivalent, Monday through Friday **About Ready Kitchen Warranty** -------------------------------- Ready Kitchen Warranty provides best\-in\-class warranty and technical support solutions for commercial food service equipment. Our team is dedicated to delivering fast, effective solutions that keep kitchens running and minimize downtime for our customers. **Responsibilities** -------------------- * Diagnose and troubleshoot issues with **commercial kitchen equipment**, including both hot\-side and cold\-side units * Provide real\-time technical support to **in\-field service technicians and customers** * Guide technicians through **step\-by\-step troubleshooting and repair processes** * Interpret and utilize **service manuals, wiring diagrams, and technical documentation** * Identify parts needed for repair and assist with **parts identification support** * Document troubleshooting steps and resolutions within internal systems * Collaborate with internal teams to improve processes and customer experience **Physical Requirements** ------------------------- * Work is performed while sitting/standing and interfacing with a personal computer. * Requires the ability to communicate effectively using speech, vision, and hearing. * Requires the regular use of hands for simple grasping and fine manipulations. * Requires occasional bending, squatting, crawling, climbing, and reaching. * Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs. **Remote Work Qualifications** ------------------------------ * Access to a reliable and secure high\-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day\-to\-day tasks. * Access to a home router and modem. * A dedicated home office space that is noise\- and distraction\-free. The space should have strong wireless connection or a wired Ether