Customer Service Representative 10:30am - 7:00pm (onsite)

**The hours for this position are Monday \- Friday 10:30am \- 7pm. This position is 100% onsite in Lancaster, SC and does not offer remote work/hours.** **Minimum Requirements:** * 2 years of experience in a professional customer service call center environment * Typing speed of 40 wpm min (60\+ wpm preferred) * SAP, Five9, and Qualityze experience is a plus * Proficient in Microsoft Office (Word, Excel and PowerPoint, SharePoint, OneNote and Microsoft Teams) * Strong written and verbal communication skills * Strong time management, organizational skills, and attention to detail * Ability to multi\-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast\-paced environment **Summary of the Position:** The Customer Service Representative is responsible for providing industry\-leading support for our customers and leveraging our customer experience as a competitive advantage. Focused on delivering high\-quality interactions that make it easy for our customers to resolve requests the first time they contact us. This role is located in Lancaster, SC, and is a full\-time, on\-site position. **Roles and Responsibilities:** * Engage with consumers and healthcare professionals through phone, email, chat, and other support channels. * Approach every interaction with professionalism, empathy, and active listening, demonstrating patience and a genuine commitment to providing an exceptional experience. * Drive loyalty by educating the customer about our products, and highlighting benefits and programs about which they may not be aware. * Maintain detailed and accurate records of customer interactions. * Utilize problem\-solving techniques to effectively address and resolve concerns. * Collaborate with teams to ensure customer satisfaction and drive continuous improvement. * Manage other duties as assigned. * Regular attendance is required. * Communicate effectively with other departments within the organization and function within a team environment. * Perform other duties as may be required in meeting company objectives. **Education and Experience:** High school diploma or equivalent **Nutramax desires to provide a drug\-free, healthful, and safe workplace. We hold a zero\-tolerance policy for drug use. Employment is contingent upon successfully passing a pre\-employment background check, drug screen (subject to applicable law) and reading comprehension test.**